Make yourself comfortable, grab a cuppa and meet one of the friendliest faces at
Kelling Group, our newly promoted Internal Sales Manager Faye…
Tell us a little bit about your role Faye
My new role is Internal Sales Manager for the Welfare Hire division of the group. This involves supplying new prospects and accounts with quotes and information on our full range of Welfare Hire products and services. I then follow up to ensure that the client has all the information required and help set them up with their first hire. As part of this, we also prospect for new clients and develop lasting hire relationships for the future. I find this both rewarding and exciting, no two days are the same. I enjoy the challenges that come along with this and find liaising with new clients a pleasure and natural progression from my previous role, running the busy reception at our HQ.
When you first joined the team, what where your goals & aspirations?
When I joined the company four years ago, I aspired to be a welcoming, helpful member of the team. I wanted to make visitors and staff feel totally at ease and ensure that visits went smoothly and professionally, whilst still being warm and personable. Being the ‘first face’ guests met, I wanted to ensure I set the tone and left visitors with a great first impression.
So what did you do before you joined us?
Before joining Kelling Group, I was an office manager for a GP practice. With a team of receptionists, secretaries, and prescription clerks to juggle along with the GP’s, it could be challenging. I also have a few other strings to my bow including, Barclays Deeds/Redemptions and mortgage arrears departments, flooring sales and GP’s receptionist. All very client-facing, people focussed roles.
Tell us a bit about your professional development here at Kelling..
I have the very trusted support of my fellow Internal Sales Manager, Daniel. He has been instrumental in my development within sales and continues to support my growth. We work as a team so he is always available to guide me through anything I am unsure of. Having already been with the company for almost four years, I already had a strong knowledge of our great products and services, but this is still growing; every day’s a school day.
So what is it like being part of ‘Team Kelling’?!
Working at Kelling Group is like having a very large extended family. We have great internal working relationships along with a great sense of trust in each other and our proposition. During my time in reception, I was very much the mother of the company. Looking after people has always been and will always be a priority for me though, so I thrive on it.
What do you like about what we do? What particularly resonates with you?
I love that as a responsible supplier, we are exploring every avenue to make our products as kind to the environment as possible. Using solar power, rainwater harvesting and smart telemetry systems, we can meet client needs whilst looking after the planet and keeping running costs low.
And what is your favourite thing about working here?
The best part of working here is the people, without a shadow of a doubt. From the board of directors to the cleaning staff, we are all in it together. We are all a very approachable bunch, sure we have quirks, but I think it’s great that we are all allowed to have personalities. The way that I have seen people grow within the company gave me the push to grow my own career path too. If there is potential to progress within the company, then it is picked up on and encouraged 100%.
What do you get up to outside of work?
I like to relax as much as possible, travel and socialise with my family and friends. I can’t wait to start travelling more now that Covid restrictions are dissipating.
Go on – tell us something we don’t know about you!
My grandma starred in Kes, I am a qualified riding instructor and I once had champagne with Take That. I also had afternoon tea with Paul Young!