Type: Permanent, Full-time

 Working hours:  Mon – Fri, 8am – 5pm.

Job Function: Deliver growth targets, maximise sales revenue and opportunities with accounts and prospects in your region. Supporting National Account Managers on developing key strategic accounts at site and project level in your territory. Working closely with existing Senior Sales Team helping to steer the sales focus and support company strategic objectives.

Reporting to: Senior National Sales Manager

Liaising with: Senior Sales Team, Hire/Service Support Controllers, Business Intelligence Analyst, Accounts Dept.

The ideal candidate will have previous experience in a similar role coupled with excellent communication and organisational skills. The individual will have a proven track record in Sales and New Business Development, within either the welfare or affiliated sectors with the ability to build credible, lasting relationships to ensure long-term strategic growth.

Responsibilities:

• Develop new business and existing customers in line with budget requirements and the strategic plan
• Comply with approved sales process when qualifying prospects, nurturing leads, and identifying opportunities to produce budgeted order conversion ratio
• Prepare and deliver customer regional sales plans to maximise profitable revenue growth and compliment company objectives whilst managing customer expectations
• Comply with company guidelines regarding the maintenance and updating of customer contact databases (CRM)
• Promote the Kelling Group brand and core values to maintain market leading image
• Develop strong network of contacts within key accounts and project teams
• Any other tasks commensurate with this post

Requirements:

• 3 years+ field-based sales and new business development experience required; industry or affiliated industry experience
• Strong sales capabilities and a proven track record in new business development
• Highly organised self-starter with strong work ethic and drive to manage your territory
• Results-orientated with the ability to work to targets and deadlines
• Strong communication skills; both verbal and written
• A professional and polite approach to Customer Service, ensuring accuracy of information and ensuring that all parties are effectively communicated with
• Excellent self-organisation and attention to detail, to ensure accurate enquiry logging
• Ability to work closely with colleagues at all levels and build rapport with internal and external customers
• Ability to sell premium propositions, demonstrate effective negotiation skills to ensure business is won on viable commercial terms
• Ability to prepare a proposal or service level agreement in line with commercial objectives
• Presents yourself and company vehicle in an acceptable and tidy manner
• Good IT literacy for production of presentation, sales analysis and management reports

Overview:

Welfare Hire Nationwide Ltd is the market leader in mobile ECO welfare and lighting, with the largest and most modern fleet in the UK. Following significant investment, the business is continuing to expand and is currently recruiting for a Regional Sales Manager to join the sales team covering the Midlands and supporting our existing Senior Sales Team. This role will suit an ambitious, dynamic salesperson capable of developing new business opportunities and optimizing sales growth in line with strategic objectives. This is a customer facing, field-based role targeted on new business development from prospects, as well as developing and maintaining a base of existing customers.

You will identify new business and develop relationships with target customers to maximise all opportunities with the portfolio of Welfare Hire Nationwide. You will have the ability to understand the client’s needs and be able to introduce WHN’s innovative, value added proposition. You will keep in regular contact with your customer base using the CRM system and customer plans so that progress can be maintained and monitored.

What are we looking for?

We are looking for a target-driven sales hunter with account management capabilities. You must have a proven track record in Sales and New Business Development, within either the welfare or affiliated sectors, however the right aptitude and work ethic is more important than direct sector experience. You will have the ability to build credible, lasting relationships to ensure long-term, sustainable strategic growth. Project pipeline and new business planning is a key skill you will be required to demonstrate. You must be an excellent and confident communicator with the ability to sell value-added, differentiated products.

The role benefits include a competitive salary and very attractive bonus scheme and benefits package.

Type: Permanent, Full-time

 Working hours:  Mon – Fri, 8am – 5pm.

Job Function: To be a central point of contact for our customers building great working relationships and product knowledge which you will use to translate your customers’ requirements into hire products and services that meet their needs, whilst also maximising sales opportunities.

Reporting to: Hire Desk Manager

Liaising with: Drivers, Operations Managers, Depot Managers.

The ideal candidate will be an excellent team player with effective administration, planning and organisation skills with strong attention to detail and accuracy. Good communication skills whilst being comfortable talking to customers through a diverse mix of sectors about their need to hire equipment.

Responsibilities:

• Receiving hire enquiries via telephone, email, and our internal ordering system.
• Coordinating with the depots and transport teams to ensure that our fleet is ready and delivered to customer sites.
• Communicating effectively with other colleagues and providing a helpful and friendly point of contact.
• Ensuring the accurate administration of contracts and orders, maintaining system and paperwork accuracy and ensure that this is completed in a timely and accurate manner.
• Building great working relationships and product knowledge which you will use to translate your customers’ requirements.
• You will be an ambassador for our “Customer First” culture, resolving any issues quickly and keeping our customers informed, so that they feel truly valued.
• Develop and maintain knowledge of the Company’s equipment for hire or sale.
• Communicate effectively with our Business Development Mangers while supporting their customer base.
• Follow company’s Employee handbook policies and procedures.

Requirements:

• 2 year+ Sales and Hire Desk experience.
• Proven ability to work to targets and deadlines.
• Strong communication skills; both verbal and written.
• A professional and polite approach to Customer Services, ensuring accuracy of information and ensuring that all parties are effectively communicated with.
• Excellent self-organisation and attention to detail, to ensure accurate document management.
• Ability to work closely with colleagues at all levels and build rapport with internal and external customers.
• Flexible and self-motivated, able to work as part of a team, supporting colleagues.
• Sound Analytical and problem-solving abilities.
• Good IT literacy for production of presentation.

Type: Permanent, Full-time

 Working hours:  Mon – Fri, 8am – 5pm.

What we are looking for: We are looking for a talented and competitive Internal Business Development Representative that thrives in a quick sales cycle environment.

Job Function:  As an Internal Business Development Representative you will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. You must be comfortable making outbound calls, generating interest, qualifying prospects, and closing sales, helping to steer the sales focus and support company strategic objectives.

Reporting to: Internal Sales Manager

Liaising with: Sales & Hire Desk and central teams.

The ideal candidate will be a dynamic individual with a creative mind and a head for business to undertake this crucial role in helping our business to promote and sell its services to its customers.

Responsibilities:

• Outbound telesales and supporting activity, including cold calling and targeted email campaigns.
• Source new sales opportunities through inbound lead follow up and outbound cold calls and emails.
• Understand customer needs and requirements.
• Route qualified opportunities to the appropriate sales executive for further development and closure
• Research accounts, identify decision makers and key players and generate interest.
• Source new sales
• Devise and action a CRM contact plan to ensure regular contact with all existing customers and new prospects identified.
• Prospecting new sales – lead generation and new business conversion.
• Timely & proactive response to leads and enquiries to optimise sales conversion.
• Develop new business and existing customers in line with budget requirements and the strategic plan.
• Comply with approved sales process when qualifying prospects, nurturing leads, and identifying opportunities to produce budgeted order conversion ratio.
• Comply with company guidelines regarding the maintenance and updating of customer contact databases (CRM).
• Promote the Kelling Group brand and core values to maintain market leading image.
• Follow company’s Employee handbook policies and procedures.

Requirements:

• Minimum of 1 year+ experience in telesales and cold calling.
• Results-orientated with the ability to work to targets and deadlines.
• Proven track record in over-achieving quota
• Strong communication skills; both verbal and written.
• A professional and polite approach to Customer Services, ensuring accuracy of information and ensuring that all parties are effectively communicated with.
• Excellent self-organisation and attention to detail, to ensure accurate enquiry logging.
• Ability to establish credibility and be decisive, but able to recognise and support the preferences and priorities of the organisation.
• Ability to work closely with colleagues at all levels and build rapport with internal and external customers.
• Able to demonstrate effective negotiation skills to ensure business is won on viable commercial terms.

 Type: Permanent, Full Time

 Working hours:  Mon – Fri, 08.00 – 17.00

Job Function: Contribution to the day-to-day support of the Hire Desk Team and Depots, with the key focus being on deployment of Welfare Hire Fleet. You will be responsible for any schedule changes whilst using our own resources and those of 3^rd parties when necessary.

Reporting to: Hire Desk Manager

Liaising with: Customers, Sales, Subcontractors, Depot & Head Office Staff.

The ideal candidate will have good communication skills, excellent planning, and organisation capabilities along with strong attention to detail and accuracy. The role would suit a candidate with strong planning and communication skills.

Responsibilities:

• Keeping and maintaining accurate and correct data regarding everything pertaining to fleet.
• Managing Fleet capacity across 4 depots to enable deliveries to be completed in the most commercial way.
• To support Technical Support in keeping customers fully informed of the outcomes of a reported breakdown when this results in an exchange, where needed.
• Ensure efficient allocation of fleet whilst understanding cost if applicable and operational impacts on time and resource.
• Ensuring that high levels of customer service are always maintained. An ambassador for “Customer First”.
• Support the wider Hire desk with any questions or queries and with workload management, where appropriate.
• Building great working relationships internally and externally with in-depth fleet knowledge.
• Developing a strong sense of customer ownership.
• Working to deadlines and the ability to priorities and manage changing workflows.
• Oversee and resolve any issues regarding fleet.
• Liaising effectively with Transport Controller.
• Support with managing transport capacity across 4 depots to enable deliveries to be completed in the most commercial way. 
• Support Transport Controller in ensuring efficient allocation of drivers whilst understanding cost and operational impacts.
• Work closely and communicate effectively with the Hire Controllers, Depot Manager’s and Hire Desk Manager. 
• Review working process and bring change as and were required.
• Follow company’s Employee handbook policies and procedures.
• Any other ad-hoc duties.

Requirements:

• Strategic planning abilities.
• Strong geography knowledge
• Strong communication skills.
• Attention to detail.
• Ability to prioritise and delegate where necessary
• Ability to remain calm under pressure.
• Strong IT skills including Microsoft office.

Yard Operative

Monmouth

 Type: Permanent, Full-time

 Working hours:  Mon – Fri, 40 hours, overtime available.

Job Function: To provide in depot maintenance.

Reporting to: Depot Manager.

Liaising with: Depot Managers, Field Service Engineers, Drivers & Valeters.

The ideal candidate will have a strong work ethic, attention to detail and ability to work in a fast-paced environment.

Responsibilities:

• Carry out in house repairs and fault diagnosis on equipment, including but not limited to;
  • Chassis and brakes
  • Diesel generators
  • Diesel heaters
  • Towing mechanisms
  • Water heaters
  • Hydraulic pumps
  • Electric modules
  • Paining/Spraying
  • Bodywork
• Carry out planned maintenance for all equipment in the depot.
• Ensure optimum parts stock level is achieved, always maintain and review.
• Allocation of any parts used on to the works mobile tablet.
• Correctly process all jobs on the works mobile tablet and in a timely manner.
• Provide back-up support in other areas and depots.
• Ensure work area is kept clean, tidy and maintained at all times.

Requirements:

• Experience in a similar role.
• Good communication skills.
• Attention to detail.
• Ability to work alone or as a team.

Type: Permanent, Full-time

Working hours: 40 hours.

Job Function: To provide on-site engineering support.

Reporting to: Service Controller, Depot Manager

Liaising with: Customers, Depot Managers, Customer Service Engineers, Service Controllers.

The ideal candidate will have good communication skills and a good understanding of the importance of excellent customer service.

Responsibilities:

· Implement routine servicing schedule for all equipment out on customer sites.

· Attend breakdowns on site, fault diagnosis and correct rectification.

· Carry out planned maintenance for all equipment out on customer sites.

· Ensure optimum van parts stock level is achieved, always maintained and reviewed.

· Allocation of any parts used on to the works mobile tablet.

· Correctly process all jobs on the works mobile tablet and in a timely manner.

· Report any potential customer recharges to the Service Controller.

· Provide back-up support in other areas and depots.

· Ensure company vehicle is kept clean, tidy and maintained as per the manufacturer’s guidelines at all times.

· Follow company’s Employee handbook policies and procedures.

· Any other duties requested by your Manager.

Requirements:

· Experience in a similar role.

· Driving license.

Experience with relevant mechanical knowledge of Electrical and hydraulic systems.

· Attention to detail.

· Flexible with regards to travel, tasks performed and working hours.

· Excellent time keeping.

Job Function: To provide timeous professional loading/delivery/collection of hire equipment to/from site.

Reporting to: Depot Manager.

Liaising with: Customers, Depot Staff and Hire Desk administrators.

The ideal candidate will have a proven track record of driving experience in a similar environment, always driving responsibly and safely within the law.

Responsibilities:

· Deliver/collect equipment to site and complete handover process with customer.

· Conduct thorough inspections of units for any damages/shortages on collection and ensure they are noted correctly on the tablet, pictures are taken and signed for wherever possible by the customer.

· Carry out daily vehicle checks and reporting any defects. Including correct manufacturers service intervals are adhered to.

· Ensure digital tachographs are used and downloaded in line with current legislation.

· Ensure that the company’s health and safety policy and procedures are adhered to in relation to all operations.

· Follow company’s Employee handbook policies and procedures.

· Any other duties requested by your Manager.

Requirements:

· Experience in a similar role.

· Excellent communication skills.

· Attention to detail.

· 2 years driving experience on a UK driving licence.

· Must have experience in towing and a digital tachograph card.

· Be always polite and well-mannered.

Job Function: Responsible for the day to day running of the workshop/stores function, providing, optimum availability of assets, ensuring required standards are achieved.

Reporting to: Depot Manager.

Liaising with: Yard Foreman, Operatives, Painter, Customer Support Engineers, Valeter’s.

The ideal candidate who will have a proven track record in managing a warehouse/yard in a fast-paced environment and experience of effectively running a successful function.

Responsibilities:

• Supervising the workshop staff, distributing work equitably and efficiently to ensure product availability KPI is achieved.
• Ensuring preventative maintenance is carried out as per the manufacturer’s guidelines and in a cost-effective manner.
• Ensuring all major repairs are identified, parts ordered and carried out in a timely manner.
• Carry out tasks which would normally be assigned to workshop staff as necessary to ensure required availability is achieved.
• Supporting and advising staff on any aspect of their work they are unsure of.
• Ensuring company compliance of all workshop/yard policies, legislations and procedures as well as taking responsibility for health and safety issues of the workshop/yard.
• Ensuring all assets returned from hire are fully inspected, damages recorded, appropriately notified to the relevant department, and costed in a timely manner.
• Identify and reporting any training requirements in order to operate efficiently, effectively, safely, and professionally.
• Carrying out regular staff 1 -2 – 1 as required.
• Guaranteeing optimum availability of spares and consumables and stocking programme, whilst ensuring all parts are correctly assets and FSE’s.
• Ensuring housekeeping is well maintained including excellent external presentation of our branch.
• Maintain accurate administrative records.
• Follow company’s Employee handbook policies and procedures.
• Any other duties requested by your manager.

Requirements:

• Previous experience of running a workshop/stores function, with a proven track record of managing a fast-paced environment.
• Excellent leadership, communication and problem-solving skills.
• Knowledge of the products/industry would be an advantage.
• Full driving licence.