Type: Permanent, Full-time

Working hours:  Mon – Fri, 8am – 5pm.

Job Function: To support and administer the Hire Desk and Sales Team effectively through daily activities enabling the team to maximise UOR.

Reporting to: Sales Director.

Liaising with: Hire Desk Team, Sales Team, Customers, Head Office.

The ideal candidate will be an excellent team player with good communication skills, who is comfortable talking to customers through a diverse mix of sectors about their need to hire equipment. You will need a good standard of IT skills especially with Microsoft packages and the ability to effectively operate and manage our in house hire system. Previous experience of the Hire sector is preferred.

Responsibilities:

• Taking inbound calls and acting as the first point of contact for customer enquiries, responding in a timely and effective manner.
• Outbound calls for prospecting, qualification and market research purposes.
• Ensuring the accurate administration of contracts and orders, maintaining systems and paperwork accuracy.
• Supporting the business with periodic reports.
• On a day-day basis working with the Hire Desk supporting them with all back-office functions. 
• Building great working relationships and product knowledge which you will use to translate your customers’ requirements.
• You will be an ambassador for our “Customer First” culture, resolving any issues quickly and keeping our customers informed, so that they feel truly valued.
• Follow company’s Employee handbook policies and procedures.
• Any other duties requested by your Manager.

Requirements:

• 2 year+ Hire Desk Administration experience.
• Proven ability to work to targets and deadlines.
• Strong communication skills; both verbal and written.
• A professional and polite approach to Customer Services, ensuring accuracy of information and ensuring that all parties are effectively communicated with.
• Excellent self-organisation and attention to detail, to ensure accurate document management.
• Ability to work closely with colleagues at all levels and build rapport with internal and external customers.
• Sound Analytical and problem-solving abilities.
• Good IT literacy for production of presentation.

For more information on this position, please apply today with your latest CV hr@kellinggroup.com

Type: Permanent, Full-time

Working hours:  Mon – Fri, 8am – 5pm.

Job Function: To ensure the smooth, efficient, and cost-effective running of the Breakdown function.

Reporting to: Senior Breakdown Controller.

Liaising with: Operations Manager, Service Manager, Operations Team, Customers & Suppliers.

Responsibilities:

• Receiving breakdown calls and providing solutions by liaising with the relevant suppliers/engineering support.
• Communicating with customers via phone/email and giving regular progress updates on vehicle repair status.
• Ensure vehicle downtime is kept to an absolute minimum and escalate where necessary.
• Liaising with other departments to raise purchase orders, recharges and liaising with accounts on any billing queries.
• Interact closely with other departments, in particular, finance, workshop and sales.
• Provide a high level of accuracy and detail on all records created within Syrinx.
• Always maintain professional and courteous conversational dialogue when speaking with customers on the telephone and when customers visit our premises.
• Follow company’s Employee handbook policies and procedures.
• Perform OOH cover on a Rota basis this will be subject to additional pay for hours worked.
• Any other ad-hoc duties.

Requirements:

• Excellent written and verbal communication skills.
• Excellent attention to detail.
• Well organised and strong planning skills.
• Solid knowledge of Microsoft Office programs.
• Previous customer service experience.
• Prior vehicle knowledge is desirable, but not essential.
• Good interpersonal skills.
• Problem solver with ability to work well under pressure and to tight deadlines.

For more information on this position, please apply today with your latest CV hr@kellinggroup.com

Location: Normanton

Type: Permanent, Full-time

Working hours:  40 hours.

Job Function: Responsible for Workshop maintaining vehicles, carrying out inspections, repairs and services.

Reporting to: Depot Manager.

Liaising with: Logistic Supervisor, Hire Desk, Vehicle Mechanics, Hoist Engineers, Drivers and all other Head Office Staff.

The ideal candidate must be confident and able to carry out vehicle diagnostics using a range of diagnostic equipment and also prepare vehicles for MOT test.

Responsibilities:

• Carry out routine maintenance and repairs on all types of vehicles.
• Inspect, diagnose and rectify any mechanical and electrical faults.
• Repair or replace broken or defective parts. 
• Attend breakdowns on site, fault diagnosis and correct rectification.
• Correctly process all jobs on the works handheld tablet to include the allocation of labor and any parts used.
• Process any parts requirements and support the optimum parts stock level system. 
• Be diligent and report any potential customer recharges to the Depot Manager and via the handheld tablet.
• Provide back-up support in other areas within the business.
• Ensure that the company’s health and safety policy and procedures are adhered to in relation to site operations.
• Be an ambassador for the company, ensuring a polite, friendly and professional manner at all times.
• Follow company’s Employee handbook policies and procedures.
• Any other duties requested by your Manager.

Requirements:

• Minimum 2 years’ experience as an LCV Technician.
• NVQ Level 3 qualification in Light Vehicle Mechanics, Maintenance Repair.
• Experience in carrying out diagnostic repairs and fault finding.
• A full current driving license.
• Ability to prioritise tasks, work well under pressure and to strict deadlines.
• Awareness and understanding of health and safety requirements.
• Good professionalism and ability to work as part of a team.

For more information on this position, please apply today with your latest CV hr@kellinggroup.com

*Candidates must be eligible to live and work in the UK.

Type: Permanent, Full-time

 Working hours:  40 hours.

Job Function: To provide timeous professional delivery/collection of units to/from site.

Reporting to: Depot Manager.

Liaising with: Customers, Depot Staff and Hire Desk administrators.

The ideal candidate will have good communication skills, will have excellent planning journey skills.

Responsibilities:

• Check condition of units and take a pictures on the tablet prior to delivery.
• Deliver equipment to site and complete handover process with customer.
• Collect units from site and complete handover process with customer.
• Conduct thorough inspections of units for any damages/shortages on collection and ensure they are noted correctly on the tablet, pictures are taken and signed for wherever possible by the customer.
• Carry out daily vehicle checks and reporting any defects. Including correct manufacturers service intervals are adhered to.
• Ensure digital tachographs are used and downloaded in line with current legislation.
• Ensure that the company’s health and safety policy and procedures are adhered to in relation to all operations.
• Keep vehicle organised, clean and tidy at all times.
• Follow company’s Employee handbook policies and procedures.
• Any other duties requested by your Manager.

Requirements:

• Experience in a similar role.
• Experience with handheld tablets and vehicle condition appraisal would be an advantage.
• HGV License
• Current Driver CPC digital Tacho card.
• Excellent communication skills.
• Attention to detail.
• 2 years driving experience on a UK driving licence.
• Be always polite and well-mannered.
• May be needed to do early starts and occasional nights out.

For more information on this position, please apply today with your latest CV hr@kellinggroup.com

*Candidates must be eligible to live and work in the UK.

Location: Normanton

Type: Permanent, Full Time

Working hours:  Mon – Fri, 08.00 – 17.00

Job Function: To support the Depot Manager with the day-to-day running of the depot.

Reporting to: Depot Manager.

Liaising with: Head Office, Yard Operatives, Drivers & Valeter’s.

An opportunity has arisen for a focused and passionate person to become part of a dynamic team at our Normanton depot as a Depot Assistant. You will support the Operation Manager and Depot with all day-to-day administrative tasks.

Responsibilities:

• Ensuring vehicle status is up to date on transport sheet.
• Allocation of all fleet numbers onto Syrinx.
• Liaising with Hire desk regarding vehicle progress.
• Raising and cancelling of jobs on Workshop Scheduler.
• Liaison with Ops and external repair agencies / contractors.
• Dealing with drive in customers as and when required.
• Plan and execute transport and workshop in the Ops managers absence.
• Raising and receipting of purchase orders.
• Organising new vehicle fit out.
• Working closely with Depot and Workshop Controller to maintain an efficient service.
• Cover for the operation Manager during periods of holiday.
• Follow the company’s employee handbook, policies and procedure.
• Any other ad-hoc administrative duties required by the business.

Requirements:

• Excellent communication skills.
• Solid knowledge of Microsoft Office programmes.
• At least 2 years’ experience in a similar role.
• Strong organizational and planning skills.
• Ability to prioritise workload and work under pressure.
• Demonstrable problem-solving skills.
• Detail orientated with the ability to meet tight deadlines.

For more information on this position, please apply today with your latest CV to hr@kellinggroup.com