Hire Administrator

Type: Permanent, Full-time

Working hours:  Mon – Fri, 8am – 5pm.

Job Function: To support and administer the Hire Desk and Sales Team effectively through daily activities enabling the team to maximise UOR.

Reporting to: Sales Director.

Liaising with: Hire Desk Team, Sales Team, Customers, Head Office.

The ideal candidate will be an excellent team player with good communication skills, who is comfortable talking to customers through a diverse mix of sectors about their need to hire equipment. You will need a good standard of IT skills especially with Microsoft packages and the ability to effectively operate and manage our in house hire system. Previous experience of the Hire sector is preferred.

Responsibilities:

  • Taking inbound calls and acting as the first point of contact for customer enquiries, responding in a timely and effective manner.
  • Outbound calls for prospecting, qualification and market research purposes.
  • Ensuring the accurate administration of contracts and orders, maintaining systems and paperwork accuracy.
  • Supporting the business with periodic reports.
  • On a day-day basis working with the Hire Desk supporting them with all back-office functions. 
  • Building great working relationships and product knowledge which you will use to translate your customers’ requirements.
  • You will be an ambassador for our “Customer First” culture, resolving any issues quickly and keeping our customers informed, so that they feel truly valued.
  • Follow company’s Employee handbook policies and procedures.
  • Any other duties requested by your Manager.

Requirements:

  • 2 year+ Hire Desk Administration experience.
  • Proven ability to work to targets and deadlines.
  • Strong communication skills; both verbal and written.
  • A professional and polite approach to Customer Services, ensuring accuracy of information and ensuring that all parties are effectively communicated with.
  • Excellent self-organisation and attention to detail, to ensure accurate document management.
  • Ability to work closely with colleagues at all levels and build rapport with internal and external customers.
  • Sound Analytical and problem-solving abilities.
  • Good IT literacy for production of presentation.

For more information on this position, please apply today with your latest CV hr@kellinggroup.com

Customer Operations Manager

Type: Permanent, Full-time

Location: Normanton

Working hours:  Mon – Fri, 8am – 5pm.

Job Function: Overall responsibility for the smooth, efficient, and cost-effective day to day running of the Customer Operations Desk. To ensure a consistent high level of customer service and have an overall management responsibility for the Desks providing support to develop the existing and new members of the team.

Reporting to: Group Technical Operations Director

Liaising with: Directors, Senior Managers, Team Managers, Hire/Service Controllers, Depot Managers, Procurement & Stores, Data Analytics Manager, Accounts Dept.

The ideal candidate will have previous experience in a similar or customer service role coupled with excellent communication and organisational skills. Will have the ability to manage a large team and drive customer excellence whilst adapting to change associated with strategic growth. We are looking for an individual who is the consummate professional, patient with a “people-first attitude’’.

Responsibilities:

  • Recruitment and retention of staff to support Business Growth.
  • Optimising Customer Services, ensuring all the team build strong, long-lasting relationships with customers.
  • Review, development & implementation of processes & procedures.
  • Review, development & implementation of roles and responsibilities.
  • Review, development & implementation of KPIs and reporting.
  • Manage, support & mentor team Managers, including training and personal development.
  • Regular reviews and team meetings.
  • Actively support in HR tasks i.e. absence monitoring, monthly one to ones, probation reviews etc.
  • Development of collaboration with all areas of the business.
  • Develop processes for more effective & efficient working.
  • Review & management of KPIs for Directors.
  • Follow company’s Employee handbook policies and procedures.
  • Any other duties requested by your Manager.

Requirements:

  • Experience in customer service and people management, preferably in a contact centre, hire or service role.
  • Excellent motivator of people.
  • Result-driven focus with analytical capability.
  • Ability to innovate and simplify current processes and practice.
  • Proactive problem solver.
  • High attention to detail.
  • Excellent timekeeping and organisational skills.
  • Excellent communication skills.
  • Solid knowledge of Microsoft Office programs.
  • Customer service focused, with the ability to build trust and relationships.

For more information on this position, please apply today with your latest CV hr@kellinggroup.com

Marketing Manager

Type: Permanent, Full-time

Location: Normanton

Working hours:  Mon – Fri, 8am – 5pm.

Job Function: To develop new business and optimise existing customers base for strategic growth. The role is centred around three main areas of responsibility for business development: prospecting new sales, market research & analysis and sales & marketing projects. The role holder will also be key in building and developing a Marketing team as the business continues to grow.

Reporting to: CEO & Commercial / Sales Director (Group / AHN / WHN)

Collaborating with: Group Sales & Hire teams, internal colleagues, customers, external partners and other key stakeholders.

The ideal candidate will be a dynamic individual with a creative mind and a head for business to undertake this crucial role. Requirements include a strong track record in developing and managing marketing initiatives to support strategic growth, brand equity and market position. 

Key Responsibilities:

  • Competitor analysis & benchmarking and market research to support development of proposition and competitive advantage.
  • Pricing, hire and sales analysis to clearly link features and benefits to create differentiation and added value for our market-leading proposition.
  • Understanding of “Fame vs Fortune” to optimise omnichannel PUSH & PULL campaigns to build Brand equity, customer retention and new business acquisition in core strategic areas.
  • Develop and implement B2B marketing mix – e-shots, digital campaigns, social media, case studies, product & sales support material, demonstrations, off-hire/customer review reports, trade shows & industry events, PR & articles, carbon calculator, volumetric data, customer promotions, product launches and focus push events, seasonal/sector campaigns.
  • SEO via website development & digital media, including development of social media platforms.
  • General marcomms development for multiple stakeholders, including internal colleagues.
  • Developing and executing targeted campaigns for core customers, sectors and product groups.
  • Canvassing customer feedback and market intelligence to develop case studies and other supporting material for sales pitches and tailored propositions.
  • Development of marketing calendar, including key events, campaigns & marcomms.
  • Sector and customer mapping for key stakeholders to engage.
  • Attending and organising key industry and customer events, including trade shows.
  • Assisting customer meetings & visits and supporting in sales initiatives where required.
  • Optimise customer engagement through developing engagement at key stakeholder category levels.
  • Customer reviews, identifying trends and opportunities in our current customer base.
  • Production of KPIs and analysis to support delivery of marketing strategy.
  • Additional and ad hoc duties requested to support your line manager.

Requirements:

  • 2+ years’ experience in marketing management.
  • Must have a strong marketing focus and be target-oriented.
  • Creative approach to marketing.
  • Results-driven focus with analytical capability.
  • Ability to work to deadlines and manage dynamic workloads.
  • High attention to detail and excellent proficiency in English.
  • Self-starter and organised with track record of delivering projects.
  • Good people person and team player.
  • IT literate with good working knowledge of design software (e.g. InDesign).

For more information on this position, please apply today with your latest CV hr@kellinggroup.com

Breakdown Controller

Type: Permanent, Full-time

Working hours:  Mon – Fri, 8am – 5pm.

Job Function: To ensure the smooth, efficient, and cost-effective running of the Breakdown function.

Reporting to: Senior Breakdown Controller.

Liaising with: Operations Manager, Service Manager, Operations Team, Customers & Suppliers.

Responsibilities:

  • Receiving breakdown calls and providing solutions by liaising with the relevant suppliers/engineering support.
  • Communicating with customers via phone/email and giving regular progress updates on vehicle repair status.
  • Ensure vehicle downtime is kept to an absolute minimum and escalate where necessary.
  • Liaising with other departments to raise purchase orders, recharges and liaising with accounts on any billing queries.
  • Interact closely with other departments, in particular, finance, workshop and sales.
  • Provide a high level of accuracy and detail on all records created within Syrinx.
  • Always maintain professional and courteous conversational dialogue when speaking with customers on the telephone and when customers visit our premises.
  • Follow company’s Employee handbook policies and procedures.
  • Perform OOH cover on a Rota basis this will be subject to additional pay for hours worked.
  • Any other ad-hoc duties.

Requirements:

  • Excellent written and verbal communication skills.
  • Excellent attention to detail.
  • Well organised and strong planning skills.
  • Solid knowledge of Microsoft Office programs.
  • Previous customer service experience.
  • Prior vehicle knowledge is desirable, but not essential.
  • Good interpersonal skills.
  • Problem solver with ability to work well under pressure and to tight deadlines.

For more information on this position, please apply today with your latest CV hr@kellinggroup.com

Towing Driver – Huntingdon

Place: Huntingdon

Type: Permanent, Full-time

Working hours:  40 hours.

Job Function: To provide timeous professional loading/delivery/collection of hire equipment to/from site.

Reporting to: Depot Manager.

Liaising with: Customers, Depot Staff and Hire Desk administrators.

The ideal candidate will have a proven track record of driving experience in a similar environment, always driving responsibly and safely within the law.

Responsibilities:

  • Deliver/collect equipment to site and complete handover process with customer.
  • Conduct thorough inspections of units for any damages/shortages on collection and ensure they are noted correctly on the tablet, pictures are taken and signed for wherever possible by the customer.
  • Carry out daily vehicle checks and reporting any defects. Including correct manufacturers service intervals are adhered to.
  • Ensure digital tachographs are used and downloaded in line with current legislation.
  • Ensure that the company’s health and safety policy and procedures are adhered to in relation to all operations.
  • Follow company’s Employee handbook policies and procedures.
  • Any other duties requested by your Manager.

Requirements:

  • Experience in a similar role.
  • Excellent communication skills.
  • Attention to detail.
  • 2 years driving experience on a UK driving licence.
  • Must have experience in towing and a digital tachograph card.
  • Be always polite and well-mannered.

For more information on this position, please apply today with your latest CV hr@kellinggroup.com

LCV Technician

Location: Normanton

Type: Permanent, Full-time

Working hours:  40 hours.

Job Function: Responsible for Workshop maintaining vehicles, carrying out inspections, repairs and services.

Reporting to: Depot Manager.

Liaising with: Logistic Supervisor, Hire Desk, Vehicle Mechanics, Hoist Engineers, Drivers and all other Head Office Staff.

The ideal candidate must be confident and able to carry out vehicle diagnostics using a range of diagnostic equipment and also prepare vehicles for MOT test.

Responsibilities:

  • Carry out routine maintenance and repairs on all types of vehicles.
  • Inspect, diagnose and rectify any mechanical and electrical faults.
  • Repair or replace broken or defective parts. 
  • Attend breakdowns on site, fault diagnosis and correct rectification.
  • Correctly process all jobs on the works handheld tablet to include the allocation of labor and any parts used.
  • Process any parts requirements and support the optimum parts stock level system. 
  • Be diligent and report any potential customer recharges to the Depot Manager and via the handheld tablet.
  • Provide back-up support in other areas within the business.
  • Ensure that the company’s health and safety policy and procedures are adhered to in relation to site operations.
  • Be an ambassador for the company, ensuring a polite, friendly and professional manner at all times.
  • Follow company’s Employee handbook policies and procedures.
  • Any other duties requested by your Manager.

Requirements:

  • Minimum 2 years’ experience as an LCV Technician.
  • NVQ Level 3 qualification in Light Vehicle Mechanics, Maintenance Repair.
  • Experience in carrying out diagnostic repairs and fault finding.
  • A full current driving license.
  • Ability to prioritise tasks, work well under pressure and to strict deadlines.
  • Awareness and understanding of health and safety requirements.
  • Good professionalism and ability to work as part of a team.

For more information on this position, please apply today with your latest CV hr@kellinggroup.com

*Candidates must be eligible to live and work in the UK.

HGV Driver

Type: Permanent, Full-time

 Working hours:  40 hours.

Job Function: To provide timeous professional delivery/collection of units to/from site.

Reporting to: Depot Manager.

Liaising with: Customers, Depot Staff and Hire Desk administrators.

The ideal candidate will have good communication skills, will have excellent planning journey skills.

Responsibilities:

  • Check condition of units and take a pictures on the tablet prior to delivery.
  • Deliver equipment to site and complete handover process with customer.
  • Collect units from site and complete handover process with customer.
  • Conduct thorough inspections of units for any damages/shortages on collection and ensure they are noted correctly on the tablet, pictures are taken and signed for wherever possible by the customer.
  • Carry out daily vehicle checks and reporting any defects. Including correct manufacturers service intervals are adhered to.
  • Ensure digital tachographs are used and downloaded in line with current legislation.
  • Ensure that the company’s health and safety policy and procedures are adhered to in relation to all operations.
  • Keep vehicle organised, clean and tidy at all times.
  • Follow company’s Employee handbook policies and procedures.
  • Any other duties requested by your Manager.

Requirements:

  • Experience in a similar role.
  • Experience with handheld tablets and vehicle condition appraisal would be an advantage.
  • HGV License
  • Current Driver CPC digital Tacho card.
  • Excellent communication skills.
  • Attention to detail.
  • 2 years driving experience on a UK driving licence.
  • Be always polite and well-mannered.
  • May be needed to do early starts and occasional nights out.

For more information on this position, please apply today with your latest CV hr@kellinggroup.com

*Candidates must be eligible to live and work in the UK.

Field Service Engineer based in Cheshire, Berkshire, Sussex and Kent

Type: Permanent, Full-time

Working hours:  40 hours.

Job Function: To provide on-site engineering support.

Reporting to: Service Controller, Depot Manager

Liaising with: Customers, Depot Managers, Customer Service Engineers, Service Controllers.

The ideal candidate will have good communication skills and a good understanding of the importance of excellent customer service.

Responsibilities:

  • Implement routine servicing schedule for all equipment out on customer sites.
  • Attend breakdowns on site, fault diagnosis and correct rectification.
  • Carry out planned maintenance for all equipment out on customer sites.
  • Ensure optimum van parts stock level is achieved, always maintained and reviewed.
  • Allocation of any parts used on to the works mobile tablet.
  • Correctly process all jobs on the works mobile tablet and in a timely manner.
  • Report any potential customer recharges to the Service Controller.
  • Provide back-up support in other areas and depots.
  • Ensure company vehicle is kept clean, tidy and maintained as per the manufacturer’s guidelines at all times.
  • Follow company’s Employee handbook policies and procedures.

Requirements:

  • Experience in a similar role.
  • Driving license.
  • Experience with relevant mechanical knowledge of Electrical and hydraulic systems.
  • Attention to detail.
  • Flexible with regards to travel, tasks performed and working hours.
  • Excellent time keeping.

  • For more information on this position, please apply today with your latest CV to hr@kellinggroup.com

Depot Assistant

Lineup of Vehicle Mounted Access Platforms outside warehouse

Location: Normanton

Type: Permanent, Full Time

Working hours:  Mon – Fri, 08.00 – 17.00

Job Function: To support the Depot Manager with the day-to-day running of the depot.

Reporting to: Depot Manager.

Liaising with: Head Office, Yard Operatives, Drivers & Valeter’s.

An opportunity has arisen for a focused and passionate person to become part of a dynamic team at our Normanton depot as a Depot Assistant. You will support the Operation Manager and Depot with all day-to-day administrative tasks.

Responsibilities:

  • Ensuring vehicle status is up to date on transport sheet.
  • Allocation of all fleet numbers onto Syrinx.
  • Liaising with Hire desk regarding vehicle progress.
  • Raising and cancelling of jobs on Workshop Scheduler.
  • Liaison with Ops and external repair agencies / contractors.
  • Dealing with drive in customers as and when required.
  • Plan and execute transport and workshop in the Ops managers absence.
  • Raising and receipting of purchase orders.
  • Organising new vehicle fit out.
  • Working closely with Depot and Workshop Controller to maintain an efficient service.
  • Cover for the operation Manager during periods of holiday.
  • Follow the company’s employee handbook, policies and procedure.
  • Any other ad-hoc administrative duties required by the business.

Requirements:

  • Excellent communication skills.
  • Solid knowledge of Microsoft Office programmes.
  • At least 2 years’ experience in a similar role.
  • Strong organizational and planning skills.
  • Ability to prioritise workload and work under pressure.
  • Demonstrable problem-solving skills.
  • Detail orientated with the ability to meet tight deadlines.

For more information on this position, please apply today with your latest CV to hr@kellinggroup.com