Senior Hire Desk Controller

Type: Permanent, Full Time

Working hours:  Mon – Fri, 08.00 – 17.00

Job Function: Overseeing and contributing to the day-to-day running of the Hire Desk reporting to the Hire Desk Manager. The Senior Hire Desk Controller will be responsible for the training and development of new and existing staff regarding hire desk processes and procedures whilst offering guidance and support alongside liaising with the Senior Service Controller.

Reporting to: Hire Desk Manager

Liaising with: Fleet & Transport, Operations, Customers, Sales, Subcontractors, Depot & Head Office Staff.

The ideal candidate will have previous experience in a similar role coupled with excellent communication and organisational skills and looking to make the next step on their career journey.

Responsibilities:

  • Monitor & support the day to day running of the Hire Desk team
  • Coach/guide the Controllers and ensure all are appropriately trained
  • Recruit and ensure a Best Welcome for new controllers
  • Carry out managerial tasks such as 1-2-1, return to work, probation reviews etc., holiday and timesheet approval, in line with company guidelines and standards.
  • rollout and maintain FAST, KPIs, BEST WELCOME and any new company procedures.
  • Helping the Hire Desk function to build great working relationships internally and externally and learn in depth product knowledge to support Welfare Hire customers
  • Maintain awareness and drive performance in relation to the Hire & Sales KPI’s to ensure high levels of performance, accurate administration of contracts along with reviewing and actioning where necessary with the guidance of the Operations Desk Manager
  • Working to deadlines and the ability to prioritise and manage changing workflows.
  • Developing a strong sense of customer ownership, being fully conversant with all aspects of the relevant customer requirement and process.
  • Management of enquiry pipeline and the follow up including inbox management, open quotation process and lost hire recording and analysis.
  • Help to ensure correct staffing levels are appropriate to the volume of work, also maintain and safeguard the correct balance of productivity.
  • Compile and provide weekly reports for the Hire Desk Manager
  • Training new members of staff on the correct processes and procedures, being on hand for any first line queries from the team before relaying to the Hire Desk Manager
  • Follow company’s Employee handbook policies and procedures.
  • Any other ad-hoc duties.

Requirements:

  • At least 2 years of Hire experience
  • Strategic planning abilities
  • Strong communication skills
  • Highly organised self-starter
  • Excellent self-organisation and attention to detail
  • Excellent team player
  • Strong IT skills (knowledge in Microsoft Office packages)
  • Ability to remain calm under pressure
  • Strong customer service background

For more information on this position, please apply today with your latest CV hr@kellinggroup.com

Paint Shop Assistant

Type: Permanent, Full-time

Location: Huntingdon

 Working hours:  Mon – Fri, 40 hours.

Job Function: To ensure company Units are prepared for painting to the required company standard.

Reporting to: Depot Manager.

Liaising with: Painter, Valeters, Yard Operatives.

The ideal candidate will have good interpersonal skills and a good understanding of the importance of excellent service.

Responsibilities:

  • To ensure the exterior of the Units are clean prior to commencing work.
  • To fill, sand down and prepare bodywork.
  • To carry out quality checks.
  • Maintain required stock levels of all paint and preparation products via Depot Manager.
  • Ensure that the company’s health and safety policy and procedures are adhered to in relation to all depot operations.
  • Follow company’s Employee handbook policies and procedures.
  • Any other duties requested by your manager.

Requirements:

  • Previous experience in a similar role.
  • Attention to detail.
  • Excellent time keeping & attendance.
  • Ability to work alone or as a team.

For more information on this position, please apply today with your latest CV hr@kellinggroup.com

Regional Sales Manager – Scotland

Type: Permanent, Full-time

Working hours:  Mon – Fri, 8am – 5pm.

Job Function: Deliver growth targets, maximise sales revenue and opportunities with accounts and prospects in your region. Supporting National Account Managers on developing key strategic accounts at site and project level in your territory. Working closely with existing Senior Sales Team helping to steer the sales focus and support company strategic objectives.

Reporting to: Senior National Sales Manager

Liaising with: Senior Sales Team, Hire/Service Support Controllers, Business Intelligence Analyst, Accounts Dept.

The ideal candidate will have previous experience in a similar role coupled with excellent communication and organisational skills. The individual will have a proven track record in Sales and New Business Development, within either the welfare or affiliated sectors with the ability to build credible, lasting relationships to ensure long-term strategic growth.

Responsibilities:

  • Develop new business and existing customers in line with budget requirements and the strategic plan
  • Comply with approved sales process when qualifying prospects, nurturing leads, and identifying opportunities to produce budgeted order conversion ratio
  • Prepare and deliver customer regional sales plans to maximise profitable revenue growth and compliment company objectives whilst managing customer expectations
  • Comply with company guidelines regarding the maintenance and updating of customer contact databases (CRM)
  • Promote the Kelling Group brand and core values to maintain market leading image
  • Develop strong network of contacts within key accounts and project teams
  • Any other tasks commensurate with this post

Requirements:

  • 3 years+ field-based sales and new business development experience required; industry or affiliated industry experience
  • Strong sales capabilities and a proven track record in new business development
  • Highly organised self-starter with strong work ethic and drive to manage your territory
  • Results-orientated with the ability to work to targets and deadlines
  • Strong communication skills; both verbal and written
  • A professional and polite approach to Customer Service, ensuring accuracy of information and ensuring that all parties are effectively communicated with
  • Excellent self-organisation and attention to detail, to ensure accurate enquiry logging
  • Ability to work closely with colleagues at all levels and build rapport with internal and external customers
  • Ability to sell premium propositions, demonstrate effective negotiation skills to ensure business is won on viable commercial terms
  • Ability to prepare a proposal or service level agreement in line with commercial objectives
  • Presents yourself and company vehicle in an acceptable and tidy manner
  • Good IT literacy for production of presentation, sales analysis and management reports

Overview:

Welfare Hire Nationwide Ltd is the market leader in mobile ECO welfare and lighting, with the largest and most modern fleet in the UK. Following significant investment, the business is continuing to expand and is currently recruiting for a Regional Sales Manager to join the sales team covering Scotland and supporting our existing Senior Sales Team. This role will suit an ambitious, dynamic salesperson capable of developing new business opportunities and optimizing sales growth in line with strategic objectives. This is a customer facing, field-based role targeted on new business development from prospects, as well as developing and maintaining a base of existing customers.

You will identify new business and develop relationships with target customers to maximise all opportunities with the portfolio of Welfare Hire Nationwide. You will have the ability to understand the client’s needs and be able to introduce WHN’s innovative, value added proposition. You will keep in regular contact with your customer base using the CRM system and customer plans so that progress can be maintained and monitored.

What are we looking for?

We are looking for a target-driven sales hunter with account management capabilities. You must have a proven track record in Sales and New Business Development, within either the welfare or affiliated sectors, however the right aptitude and work ethic is more important than direct sector experience. You will have the ability to build credible, lasting relationships to ensure long-term, sustainable strategic growth. Project pipeline and new business planning is a key skill you will be required to demonstrate. You must be an excellent and confident communicator with the ability to sell value-added, differentiated products.

The role benefits include a competitive salary and very attractive bonus scheme and benefits package.

For more information on this position, please apply today with your latest CV hr@kellinggroup.com

Depot Manager – Remount Centre

Type: Permanent, Full-time

Location: South Kirkby

Working hours:  Mon – Fri, 8am – 5pm.

Job Function: Overall responsibility for the smooth, efficient and cost-effective running of the depot. To ensure a consistent high quality of service and products.

Reporting to: Operations Manager.

Liaising with: Operations, LCV Technicians, Hoist Engineers, Group Asset Manager, Head Office Staff.

An exciting opportunity has been created for a focused and passionate person to become part of the dynamic team at Access Hire Nationwide. Our newly opened Remount Centre in South Kirby is in its infancy and is a pivotal part of our business strategy in maintaining our fleet. The ideal candidate will have a minimum 3 years previous experience within Automotive/Engineering Workshop or Repair Centre Management, strong communication skills and confidence managing a team. You will need to be well organised and motivated to work to your highest standard and demonstrate leadership capability.

Responsibilities:

  • Effective management of all staff within the depot.
  • Assume responsibility, protect and track company assets at all times.
  • Ensuring quality and workmanship meets company expectations.
  • Ensure that all workshop staff are motivated and developed to achieve Depot and Company targets
  • Manage the Hoist Engineers, whilst liaising with 3rd party contractors and internal support functions
  • Manage the booking-in process of all vehicles and stock into the depot.
  • Support engineering staff on technical matters to achieve all time bound objectives and quality standards.
  • Collating data on build program and KPI’s for reporting
  • Interpret data and report on corrective actions to address underperformance or non-compliance
  • Depot future workload forecasting and successful delivery
  • Financial and operational reporting
  • Manage working hours, verify and sign off weekly timesheets.
  • Liaise with the Stores Person to order all spares and ancillaries as per the preferred suppliers and maintain optimum stock levels.
  • Complete fleet audits.
  • Ensure adequate staff cover at all times by authorising holiday requests.
  • Maintain and ensure cleanliness & tidiness of offices, workshop and yard areas.
  • Key holder and custodian of the depot.
  • Ensure that the company’s health and safety policy and procedures are adhered to in relation to all depot operations.
  • Attend H&S committee meetings as a worker’s representative, bringing forward Staff concerns or ideas.
  • Review and establish training needs and where appropriate, provide one to one coaching or alternatively in conjunction with the Operations Manager and EHS Manager consider external training.
  • Liaise with the EHS Manager on all health and safety matters including depot checks, training, accident and incidents, equipment maintenance and new starter induction process.
  • Support HR in assisting carry out general HR processes including disciplinary and investigations, absence management of the team, and recruitment as required
  • Follow company’s Employee handbook policies and procedures.
  • Any other duties requested by your Manager.

Requirements:

  • Minimum 3 years previous experience within Automotive/Engineering Workshop or Repair Centre Management
  • Strong written and verbal communication skills.
  • Leadership abilities.
  • The ability to rise to a challenge or change, resolve conflict and find a successful way forward
  • Effective planning and organizational skills.
  • Solid knowledge of Microsoft OfficeTM programs.
  • Vehicle or mechanical experience
  • Supervisory Management qualifications preferred.
  • Confident managing a team.
  • Be capable of working under pressure, exacting deadlines.

For more information on this position, please apply today with your latest CV hr@kellinggroup.com

Depot Repair Engineer

eco welfare unit

Type: Permanent, Full-time

Location: Huntingdon, Normanton & Monmouth Depots

Working hours:  Mon – Fri, 40 hours, overtime available.

Job Function: To undertake major refurbishment and repair projects.

Reporting to: Depot Manager

Liaising with: Lead Engineer, Depot Managers and Depot Engineers

The ideal candidate will have a strong work ethic, have a flexible and ‘can do’ approach, attention to detail and the ability to work quickly and efficiently in a fast-paced environment.

Responsibilities:

  • Carry out in-house major repairs i.e. Bodywork / Chassis / Towing Mechanisms
  • Fault diagnosis on equipment.
  • Diagnosing, repairing, and building generators.
  • Carry out planned maintenance for all equipment in the depot.
  • Ensure optimum parts stock level is achieved, always maintain and review.
  • Allocation of any parts used on to the works mobile tablet.
  • Correctly process all jobs on the works mobile tablet and in a timely manner.
  • Provide back-up support in other areas and depots.
  • Ensure work area is kept clean, tidy and maintained at all times.
  • Follow company’s Employee handbook policies and procedures.
  • Any other duties requested by your Manager.

Requirements:

  • Experience in a similar role.
  • Good communication skills.
  • Attention to detail.
  • Ability to work alone or as a team.

For more information on this position, please apply today with your latest CV hr@kellinggroup.com

Customer Experience Administrator

Type: Permanent, Part-Time

Location: Normanton

Working hours:  Mon – Fri, 5 Hours per day, 25 hours per week.

Job Function: To support the Customer Experience Manager through daily activities enabling the business to capture customer feedback and investigate customer complaints.

Reporting to: Customer Experience Manager

Liaising with: Customers, Head Office, Depots, Customer Ops Desk.

The ideal candidate will have excellent customer service skills with good communication. Who is comfortable talking to customers through a diverse mix of sectors to gather feedback. You will need a good standard of IT skills especially with Microsoft packages and the ability to effectively operate and manage our in house hire system. Previous experience of the Hire sector is preferred.

Responsibilities:

  • Making Outbound calls to gather a good portfolio of customer feedback.
  • Ensuring the accurate administration of feedback is stored for analysis.
  • Supporting the business with periodic reports.
  • Dealing with Customer Invoice Queries and identifying common trends.
  • Building great working relationships and product knowledge.
  • You will be an ambassador for our “Customer First” culture, resolving any issues quickly and keeping our customers informed, so that they feel truly valued.
  • Follow company’s Employee handbook policies and procedures.
  • Any other duties requested by your Manager.

Requirements:

  • 2 year+ Customer Service experience.
  • Proven ability to work to targets and deadlines.
  • Strong communication skills; both verbal and written.
  • A professional and polite approach to Customer Services, ensuring accuracy of information and ensuring that all parties are effectively communicated with.
  • Excellent self-organisation and attention to detail, to ensure accurate document management.
  • Ability to work closely with colleagues at all levels and build rapport with internal and external customers.
  • Sound Analytical and problem-solving abilities.
  • Good IT literacy for production of presentation.

For more information on this position, please apply today with your latest CV hr@kellinggroup.com

Power Access Engineer

Type: Permanent, Full-time

Location: Normanton

Working hours:  40 hours. (8am – 5pm)

Job Function: To provide engineering support for the workshop function.

Reporting to: Senior Engineer/Operations Manager.

Liaising with: Engineers, Parts Dept, LCV Technicians.

Responsibilities:

  • Carry out pre-delivery inspections of vehicle mounted Power Access Platforms at the Depot.
  • Ensure compliance with the manufacturer’s guidelines, company policy and any regulations affecting the safe operation.
  • Communicate effectively with the Senior Engineer or Operations Manager with regards to any defects or unsafe equipment.
  • Investigate faults, diagnose, and repair platforms as required to ensure conformance with the company policy.
  • Correctly process all jobs on the works handheld tablet to include the allocation of labour time and any parts used, updating the status of all vehicles as appropriate.
  • Ensure efficient stock control processes are adhered to for all parts/consumables used.
  • Report any potential customer recharges or warranty repairs to the Service Department.
  • Ensure that the company’s health and safety policy and procedures are adhered to at all times.
  • Maintain the workshop/workspace in a clean and safe manner.
  • Follow company’s Employee handbook policies and procedures at all times.
  • Any other ad-hoc duties.

Requirements:

  • Experience with mobile or vehicle mounted Power Access Platforms (MWEP) maintenance and inspection routines.
  • Relevant general maintenance qualification and proven experience gained within the plant rental sector.
  • Experience in auto electrics, hydraulics and diagnostics/fault finding.
  • Ability to prioritise tasks and work well under pressure.
  • Good interpersonal skills and an acute understanding good customer service.

For more information on this position, please apply today with your latest CV hr@kellinggroup.com

Power Access Engineer – CAP Qualified

Lineup of Vehicle Mounted Access Platforms outside warehouse

Location: Normanton

Type: Permanent, Full-time

Working hours:  40 hours. (8am – 5pm)

Job Function: To provide engineering support for the workshop function.

Reporting to: Senior Engineer/Operations Manager.

Liaising with: Engineers, Parts Dept, LCV Technicians.

Responsibilities:

  • Carry out pre-delivery inspections of vehicle mounted Power Access Platforms at the Depot.
  • Ensure compliance with the manufacturer’s guidelines, company policy and any regulations affecting the safe operation.
  • Communicate effectively with the Senior Engineer or Operations Manager with regards to any defects or unsafe equipment.
  • Investigate faults, diagnose, and repair platforms as required to ensure conformance with the company policy.
  • Carry out LOLER inspections in compliance to the manufacturer’s guidelines & regulations.
  • Correctly process all jobs on the works handheld tablet to include the allocation of labour time and any parts used, updating the status of all vehicles as appropriate.
  • Ensure efficient stock control processes are adhered to for all parts/consumables used.
  • Report any potential customer recharges or warranty repairs to the Service Department.
  • Ensure that the company’s health and safety policy and procedures are adhered to at all times.
  • Maintain the workshop/workspace in a clean and safe manner.
  • Follow company’s Employee handbook policies and procedures at all times.
  • Any other ad-hoc duties.

Requirements:

  • Experience with mobile or vehicle mounted Power Access Platforms (MEWP) maintenance and inspection routines.
  • IPAF Operators License 1b
  • IPAF Competent Assessed Person (CAP) qualification.
  • Relevant general maintenance qualification and proven experience gained within the plant rental sector.
  • Experience in auto electrics, hydraulics and diagnostics/fault finding.
  • Ability to prioritise tasks and work well under pressure.
  • Good interpersonal skills and an acute understanding good customer service.

For more information on this position, please apply today with your latest CV hr@kellinggroup.com

Field Service Engineer based in Berkshire, Sussex and Kent

Location: Remote working

Type: Permanent, Full-time

Working hours:  40 hours.

Job Function: To provide on-site engineering support.

Reporting to: Field Service Engineering Manager

Liaising with: Customers, Depot Managers, Field Service Engineers, Service Controllers.

The ideal candidate will have a strong work ethic, have a flexible and ‘can do’ approach, attention to detail and the ability to work quickly and efficiently in a fast-paced environment.

Responsibilities:

  • Implement routine servicing schedule for all equipment out on customer sites.
  • Attend breakdowns on site, fault diagnosis and correct rectification.
  • Carry out planned maintenance for all equipment out on customer sites.
  • Ensure optimum van parts stock level is achieved, always maintained and reviewed.
  • Allocation of any parts used on to the works mobile tablet.
  • Correctly process all jobs on the works mobile tablet and in a timely manner.
  • Report any potential customer recharges to the Service Controller.
  • Provide back-up support in other areas and depots.
  • Ensure company vehicle is kept clean, tidy and maintained as per the manufacturer’s guidelines at all times.
  • Follow company’s Employee handbook policies and procedures.
  • Any other duties requested by your Manager.

Requirements:

  • Experience combined with relevant mechanical / electrical knowledge.
  • Drivers licence.
  • Attention to detail.
  • Flexible with regards to travel, tasks performed and working hours.
  • Ability to work alone or as a team.
  • Excellent time keeping.

For more information on this position, please apply today with your latest CV hr@kellinggroup.com

Towing Driver – 5 out of 7 days

Location: Normanton / Huntingdon

Type: Full-time

Working hours:  40 hours per week – consisting of 5 out of 7 days.

Job Function: To provide timeous professional loading/delivery/collection of hire equipment to/from site.

Reporting to: Depot Manager.

Liaising with: Customers, Depot Staff and Hire Desk administrators.

The ideal candidate will have a proven track record of driving experience in a similar environment, always driving responsibly and safely within the law.

Responsibilities:

  • Deliver/collect equipment to site and complete handover process with customer.
  • Conduct thorough inspections of units for any damages/shortages on collection and ensure they are noted correctly on the tablet, pictures are taken and signed for wherever possible by the customer.
  • Carry out daily vehicle checks and reporting any defects. Including correct manufacturers service intervals are adhered to.
  • Ensure digital tachographs are used and downloaded in line with current legislation.
  • Ensure that the company’s health and safety policy and procedures are adhered to in relation to all operations.
  • Follow company’s Employee handbook policies and procedures.
  • Any other duties requested by your manager.

Requirements:

  • Experience in a similar role.
  • Excellent communication skills.
  • Attention to detail.
  • 2 years driving experience on a UK driving licence.
  • Must have experience in towing and a digital tachograph card.
  • Be always polite and well-mannered.

For more information on this position, please apply today with your latest CV hr@kellinggroup.com