Breakdown Controller – Head Office, Normanton

Jobs-May 14, 2024

Type: Permanent, Full-time

Working hours:  Mon – Fri, 8am – 5pm.

Job Function: To ensure the smooth, efficient, and cost-effective running of the Breakdown function.

Reporting to: Senior Breakdown Controller.

Liaising with: Operations Manager, Service Manager, Operations Team, Customers & Suppliers.


  • Receiving breakdown calls and providing solutions by liaising with the relevant suppliers/engineering support.
  • Communicating with customers via phone/email and giving regular progress updates on vehicle repair status.
  • Ensure vehicle downtime is kept to an absolute minimum and escalate where necessary.
  • Liaising with other departments to raise purchase orders, recharges and liaising with accounts on any billing queries.
  • Interact closely with other departments, in particular, finance, workshop and sales.
  • Provide a high level of accuracy and detail on all records created within Syrinx.
  • Always maintain professional and courteous conversational dialogue when speaking with customers on the telephone and when customers visit our premises.
  • Follow company’s Employee handbook policies and procedures.
  • Perform OOH cover on a Rota basis this will be subject to additional pay for hours worked.
  • Any other ad-hoc duties.


  • Excellent written and verbal communication skills.
  • Excellent attention to detail.
  • Well organised and strong planning skills.
  • Solid knowledge of Microsoft Office programs.
  • Previous customer service experience.
  • Prior vehicle knowledge is desirable, but not essential.
  • Good interpersonal skills.
  • Problem solver with ability to work well under pressure and to tight deadlines.

For more information on this position, please apply today with your latest CV