Type: Permanent, Full-time

Working hours:  Mon – Fri, 8am – 5pm.

Job Function: To ensure the smooth, efficient, and cost-effective running of the Breakdown and Technical function.

Reporting to: Customer Operations Desk Manager

Liaising with: Depot Managers, Field Service Engineers, Customers, 3^rd Party Garages etc.

The ideal candidate will be able to train, coach and support the team with technical and breakdown knowledge. They will be excellent at problem solving and will proactively identify areas for improvement, reducing costs, and ensuring relevant action plans are put into place.

Responsibilities:

• Manage the day to day running of the Breakdown and Technical Team
• Support the Technical and Breakdown team with their knowledge
• Coach the team and show them how to provide solutions by liaising with the relevant suppliers/engineering support for all equipment.
• Conduct 121’s and Quality Assessments
• Be a point of escalation for complaints
• Reduce the spend on breakdowns
• Ensure the team are utilising R&M contracts
• Produce various reports based on breakdowns as and when required.
• Follow company’s Employee handbook policies and procedures.
• Any other duties requested by your manager.

Requirements:

• Technical knowledge to be able to assist with breakdowns.
• Ability to train and coach a team of people with technical knowledge gaps.
• Excellent problem-solving skills.
• Excellent communication skills both verbal and written.
• Good PC skills including use of Outlook, Word & Excel.
• Excellent organisational skills.
• Ability to work well under pressure and to tight deadlines.
• Good multitasking and teamwork skills

For more information on this position, please apply today with your latest CV hr@kellinggroup.com