Customer Experience Administrator
Jobs-February 9, 2024
Type: Permanent, Part-Time
Location: Permanent, Part-Time
Working hours: Mon – Fri, 5 Hours per day, 25 hours per week.
Job Function: To support the Customer Experience Manager through daily activities enabling the business to capture customer feedback and investigate customer complaints.
Reporting to: Customer Experience Manager
Liaising with: Customers, Head Office, Depots, Customer Ops Desk.
The ideal candidate will have excellent customer service skills with good communication. Who is comfortable talking to customers through a diverse mix of sectors to gather feedback. You will need a good standard of IT skills especially with Microsoft packages and the ability to effectively operate and manage our in house hire system. Previous experience of the Hire sector is preferred.
- Making Outbound calls to gather a good portfolio of customer feedback.
- Ensuring the accurate administration of feedback is stored for analysis.
- Supporting the business with periodic reports.
- Dealing with Customer Invoice Queries and identifying common trends.
- Building great working relationships and product knowledge.
- You will be an ambassador for our “Customer First” culture, resolving any issues quickly and keeping our customers informed, so that they feel truly valued.
- Follow company’s Employee handbook policies and procedures.
- Any other duties requested by your Manager.
- 2 year+ Customer Service experience.
- Proven ability to work to targets and deadlines.
- Strong communication skills; both verbal and written.
- A professional and polite approach to Customer Services, ensuring accuracy of information and ensuring that all parties are effectively communicated with.
- Excellent self-organisation and attention to detail, to ensure accurate document management.
- Ability to work closely with colleagues at all levels and build rapport with internal and external customers.
- Sound Analytical and problem-solving abilities.
- Good IT literacy for production of presentation.
For more information on this position, please apply today with your latest CV firstname.lastname@example.org