Customer Experience Administrator

Jobs-February 9, 2024

Type: Permanent, Part-Time

Location: Permanent, Part-Time

Working hours:  Mon – Fri, 5 Hours per day, 25 hours per week.

Job Function: To support the Customer Experience Manager through daily activities enabling the business to capture customer feedback and investigate customer complaints.

Reporting to: Customer Experience Manager

Liaising with: Customers, Head Office, Depots, Customer Ops Desk.

The ideal candidate will have excellent customer service skills with good communication. Who is comfortable talking to customers through a diverse mix of sectors to gather feedback. You will need a good standard of IT skills especially with Microsoft packages and the ability to effectively operate and manage our in house hire system. Previous experience of the Hire sector is preferred.


  • Making Outbound calls to gather a good portfolio of customer feedback.
  • Ensuring the accurate administration of feedback is stored for analysis.
  • Supporting the business with periodic reports.
  • Dealing with Customer Invoice Queries and identifying common trends.
  • Building great working relationships and product knowledge.
  • You will be an ambassador for our “Customer First” culture, resolving any issues quickly and keeping our customers informed, so that they feel truly valued.
  • Follow company’s Employee handbook policies and procedures.
  • Any other duties requested by your Manager.


  • 2 year+ Customer Service experience.
  • Proven ability to work to targets and deadlines.
  • Strong communication skills; both verbal and written.
  • A professional and polite approach to Customer Services, ensuring accuracy of information and ensuring that all parties are effectively communicated with.
  • Excellent self-organisation and attention to detail, to ensure accurate document management.
  • Ability to work closely with colleagues at all levels and build rapport with internal and external customers.
  • Sound Analytical and problem-solving abilities.
  • Good IT literacy for production of presentation.

For more information on this position, please apply today with your latest CV