Hire Administrator

Jobs-October 20, 2022


 Type: Permanent, Full-time

 Working hours:  Mon – Fri, 8am – 5pm.

Job Function: To support the Hire Desk Team function effectively through daily activities enabling the team to maximise UOR through robust training and knowledge.

Reporting to: Senior Hire Controller

Liaising with: Hire Desk Team, Customers, Head Office.

The ideal candidate will have an excellent team player with good communication skills, who is comfortable talking to customers through a diverse mix of sectors about their need to hire equipment. You will need a good standard of IT skills especially with Microsoft packages and the ability to effectively operate and manage our in house hire system. Previous experience of the Hire sector is preferred.


  • Taking inbound calls and acting as the first point of contact for customer enquiries, responding in a timely and effective manner.
  • Ensuring the accurate administration of contracts and orders, maintaining system and paperwork accuracy.
  • Supporting the business with periodic reports.
  • On a day-day basis working with the Hire Desk supporting them with all back-office functions. 
  • Building great working relationships and product knowledge which you will use to translate your customers’ requirements.
  • You will be an ambassador for our “Customer First” culture, resolving any issues quickly and keeping our customers informed, so that they feel truly valued.
  • Follow company’s Employee handbook policies and procedures.


  • 2 year+ Hire Desk Administration experience.
  • Proven ability to work to targets and deadlines.
  • Strong communication skills; both verbal and written.
  • A professional and polite approach to Customer Services, ensuring accuracy of information and ensuring that all parties are effectively communicated with.
  • Excellent self-organisation and attention to detail, to ensure accurate document management.
  • Ability to work closely with colleagues at all levels and build rapport with internal and external customers.
  • Sound Analytical and problem-solving abilities.
  • Good IT literacy for production of presentation.

For more information on this position, please apply today with your latest CV hr@kellinggroup.com

*The Company reserves the right to amend your job description in the line with the changing demands of the business.

*Candidates must be eligible to live and work in the UK.