Hire Administrator

Jobs-October 20, 2022

Normanton

 Type: Permanent, Full-time

 Working hours:  Mon – Fri, 8am – 5pm.

Job Function: To support the Hire Desk Team function effectively through daily activities enabling the team to maximise UOR through robust training and knowledge.

Reporting to: Senior Hire Controller

Liaising with: Hire Desk Team, Customers, Head Office.

The ideal candidate will have an excellent team player with good communication skills, who is comfortable talking to customers through a diverse mix of sectors about their need to hire equipment. You will need a good standard of IT skills especially with Microsoft packages and the ability to effectively operate and manage our in house hire system. Previous experience of the Hire sector is preferred.

Responsibilities:

  • Taking inbound calls and acting as the first point of contact for customer enquiries, responding in a timely and effective manner.
  • Ensuring the accurate administration of contracts and orders, maintaining system and paperwork accuracy.
  • Supporting the business with periodic reports.
  • On a day-day basis working with the Hire Desk supporting them with all back-office functions. 
  • Building great working relationships and product knowledge which you will use to translate your customers’ requirements.
  • You will be an ambassador for our “Customer First” culture, resolving any issues quickly and keeping our customers informed, so that they feel truly valued.
  • Follow company’s Employee handbook policies and procedures.

Requirements:

  • 2 year+ Hire Desk Administration experience.
  • Proven ability to work to targets and deadlines.
  • Strong communication skills; both verbal and written.
  • A professional and polite approach to Customer Services, ensuring accuracy of information and ensuring that all parties are effectively communicated with.
  • Excellent self-organisation and attention to detail, to ensure accurate document management.
  • Ability to work closely with colleagues at all levels and build rapport with internal and external customers.
  • Sound Analytical and problem-solving abilities.
  • Good IT literacy for production of presentation.

For more information on this position, please apply today with your latest CV hr@kellinggroup.com

*The Company reserves the right to amend your job description in the line with the changing demands of the business.

*Candidates must be eligible to live and work in the UK.