Recharge Controller

Job Summary

Access Hire (Part of Kelling Group)

Hours: Mon-Friday 8am-5pm

Access Hire is the leading MEWPS hirer in the UK.

Transportation Coordination:

Compiling and processing damage recharges.
Forwarding charges onto customers in a timely and sensitive manner.
Ensuring that costs are chased up and finalized to maximize cost recovery.
Liaising with both internal workshops, but also external workshops and body shops to confirm cost of repairs.
Where required, it will also involve negotiating costs with body shops/workshops to ensure most cost-effective repairs for our customers.
Liaising with our customers to chase up for purchase orders to ensure that cost of damages are recovered in a timely fashion.
Interact closely with other departments, in particular, finance, workshop and sales.
Provide a high level of accuracy and detail on all records created within Syrinx.
Always maintain professional and courteous conversational dialogue when speaking with customers on the telephone and when customers visit our premises.
Dealing with any queries relating to recharges escalating to Senior when needed.
Ensure that the company’s health and safety policy and procedures are adhered to.
Any other ad-hoc duties.

Prior experience of controlling damage recharge or demonstrable experience within the vehicle industry.
A good general level of vehicle knowledge.
At least 2 years’ Experience in this role.
Business standard IT skills, including Microsoft Outlook.
Excellent analytical skills.
Excellent communication and customer care skills.
Strong organisational and planning skills.
Excellent multitasking and teamwork skills.
Happy to work within a team environment but has the ability to work alone, when required.