Senior Field Service Engineer
Purpose of the Role
The Senior Field Service Engineer is responsible for carrying out the full duties of a Field Service Engineer while providing day-to-day technical leadership and operational support to the wider engineering team. The role is predominantly field-based, repairing, servicing and maintaining welfare equipment at customer sites, while acting as the first point of support and escalation for other engineers.
Responsibilities:
- Carry out servicing, maintenance, fault finding and repairs across the full range of welfare equipment at customer sites.
- Diagnose and rectify mechanical, electrical and hydraulic faults safely and efficiently.
- Complete planned maintenance, breakdowns, inspections and emergency call-outs.
- Ensure work is completed in line with company standards, manufacturer specifications and health & safety requirements.
- Maintain high first-time fix rates and minimise repeat visits.
- Complete job documentation accurately and identify customer damage and recharge opportunities.
People Management Responsibilities
- Provide direct line management for a team of approximately 5 to 6 Field Service Engineers.
- Act as the first point of escalation for technical and operational support.
- Conduct regular 1-2-1s, probation reviews and performance reviews, setting objectives and supporting individual development.
- Manage attendance, annual leave and day-to-day people matters in line with company policy.
- Use site audits and inspections to coach, mentor and develop engineers to improve technical capability, productivity, quality and customer service.
- Support recruitment, onboarding and induction of new engineers.
- Foster a positive, accountable, high-performing team culture.
- Support the Field Service Engineering Manager with the day-to-day running of the engineering team.
Accountabilities
- Safe and compliant completion of engineering work.
- Engineer Health & Safety compliance.
- Field quality audit programme.
- First-time fix performance.
- Engineer productivity and utilisation.
- Parts and van stock control.
- Recharge identification and evidence quality.
- Training and development of Field Service Engineers.
- Engineering cost control.
- Quality of workmanship.
- Achievement of departmental KPIs and service standards.
Requirements
- Experience combined with relevant mechanical / electrical knowledge.
- Drivers licence.
- Attention to detail.
- Flexible with regards to travel, tasks performed and working hours.
- Ability to work alone or in a team.
Excellent time keeping and self motivation
Benefits
- Competitive salary and bonus scheme
- Company pension and life insurance
- Health and wellbeing programme
- Cycle-to-work scheme
- Employee and store discounts
- Additional leave and sick pay
- Free on-site parking
- Supportive team culture with opportunities for growth
Apply Today
If you’re a confident communicator who enjoys solving problems, staying organised, and helping customers get back up and running, we’d love to hear from you.
Apply today and be part of a team that’s helping to keep the UK’s worksites running safely, sustainably, and smoothly.