Recharge Controller

Jobs-September 15, 2023

Type: Permanent, Full-time

Working hours:  Mon – Fri, 8am – 5pm.

Job Function: To ensure the smooth, efficient and cost-effective running of recharge recovery.

Reporting to: Senior Recharge Controller.

Liaising with: Service Manager, Operations Team, Customers & Suppliers, Accounts.


  • Compiling and processing damage recharges.
  • Forwarding charges onto customers in a timely and sensitive manner.
  • Ensuring that costs are chased up and finalized to maximize cost recovery.
  • Liaising with both internal workshops, but also external workshops and body shops to confirm cost of repairs.
  • Where required, it will also involve negotiating costs with body shops/workshops to ensure most cost-effective repairs for our customers.
  • Liaising with our customers to chase up for purchase orders to ensure that cost of damages are recovered in a timely fashion.
  • Interact closely with other departments, in particular, finance, workshop and sales.
  • Provide a high level of accuracy and detail on all records created within Syrinx.
  • Always maintain professional and courteous conversational dialogue when speaking with customers on the telephone and when customers visit our premises.
  • Dealing with any queries relating to recharges escalating to Senior when needed.
  • Ensure that the conpany’s health and safety policy and procedures are adhered to.
  • Any other ad-hoc duties.


  • Prior experience of controlling damage recharge or demonstrable experience within the vehicle industry.
  • A good general level of vehicle knowledge.
  • At least 2 years’ Experience in this role.
  • Business standard IT skills, including Microsoft Outlook.
  • Excellent analytical skills.
  • Excellent communication and customer care skills.
  • Strong organizational and planning skills.
  • Excellent multitasking and teamwork skills.
  • Happy to work within a team environment but has the ability to work alone, when required.

For more information on this position, please apply today with your latest CV