THANK YOU

Type: Permanent, Full-time

Working hours:  Mon – Fri, 8am – 5pm.

Job Function: To ensure the smooth, efficient and cost-effective running of recharge recovery.

Reporting to: Senior Recharge Controller.

Liaising with: Service Manager, Operations Team, Customers & Suppliers, Accounts.

Responsibilities:

• Compiling and processing damage recharges.
• Forwarding charges onto customers in a timely and sensitive manner.
• Ensuring that costs are chased up and finalized to maximize cost recovery.
• Liaising with both internal workshops, but also external workshops and body shops to confirm cost of repairs.
• Where required, it will also involve negotiating costs with body shops/workshops to ensure most cost-effective repairs for our customers.
• Liaising with our customers to chase up for purchase orders to ensure that cost of damages are recovered in a timely fashion.
• Interact closely with other departments, in particular, finance, workshop and sales.
• Provide a high level of accuracy and detail on all records created within Syrinx.
• Always maintain professional and courteous conversational dialogue when speaking with customers on the telephone and when customers visit our premises.
• Dealing with any queries relating to recharges escalating to Senior when needed.
• Ensure that the conpany’s health and safety policy and procedures are adhered to.
• Any other ad-hoc duties.

Requirements:

• Prior experience of controlling damage recharge or demonstrable experience within the vehicle industry.
• A good general level of vehicle knowledge.
• At least 2 years’ Experience in this role.
• Business standard IT skills, including Microsoft Outlook.
• Excellent analytical skills.
• Excellent communication and customer care skills.
• Strong organizational and planning skills.
• Excellent multitasking and teamwork skills.
• Happy to work within a team environment but has the ability to work alone, when required.

For more information on this position, please apply today with your latest CV hr@kellinggroup.com