Service Controller

Jobs-May 24, 2022

Working hours:  Mon – Fri, 8am – 5pm.

Job Function: To ensure the smooth, efficient and cost-effective running of the Service function.

Reporting to: Senior Service Controller.

Liaising with: Operations Manager, Service Manager, Depot Manager, Operations Team, Customers & Suppliers.

Responsibilities:

  • Receiving breakdown calls and providing solutions by liaising with the relevant suppliers/engineering support
  • Communicating with customers and giving regular progress updates on vehicle repair status.
  • Booking services and other scheduled maintenance with garages across the UK.
  • Ensure vehicle downtime is kept to an absolute minimum.
  • Liaising with suppliers to negotiate the best commercial arrangements relating to maintenance costs.
  • Interact closely with other departments, in particular, finance, workshop and sales.
  • Provide a high level of accuracy and detail on all records created within Syrinx.
  • Always maintain professional and courteous conversational dialogue when speaking with customers on the telephone and when customers visit our premises.
  • Ensure that the company’s health and safety policy and procedures are adhered to in relation to all depot operations.
  • Any other ad-hoc duties.

Requirements:

  • Good written and verbal communication skills.
  • Organised and keen eye for detail.
  • Good time and task management.
  • Solid knowledge of Microsoft OfficeTM programs.
  • At least 2 years’ experience in a similar role.
  • Strong organizational and planning skills.
  • Good multitasking and teamwork skills.
  • Ability to work well alone.