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Regional Sales Manager – Midlands

Type: Permanent, Full-time

 Working hours:  Mon – Fri, 8am – 5pm.

Job Function: Deliver growth targets, maximise sales revenue and opportunities with accounts and prospects in your region. Supporting National Account Managers on developing key strategic accounts at site and project level in your territory. Working closely with existing Senior Sales Team helping to steer the sales focus and support company strategic objectives.

Reporting to: Senior National Sales Manager

Liaising with: Senior Sales Team, Hire/Service Support Controllers, Business Intelligence Analyst, Accounts Dept.

The ideal candidate will have previous experience in a similar role coupled with excellent communication and organisational skills. The individual will have a proven track record in Sales and New Business Development, within either the welfare or affiliated sectors with the ability to build credible, lasting relationships to ensure long-term strategic growth.

Responsibilities:

  • Develop new business and existing customers in line with budget requirements and the strategic plan
  • Comply with approved sales process when qualifying prospects, nurturing leads, and identifying opportunities to produce budgeted order conversion ratio
  • Prepare and deliver customer regional sales plans to maximise profitable revenue growth and compliment company objectives whilst managing customer expectations
  • Comply with company guidelines regarding the maintenance and updating of customer contact databases (CRM)
  • Promote the Kelling Group brand and core values to maintain market leading image
  • Develop strong network of contacts within key accounts and project teams
  • Any other tasks commensurate with this post

Requirements:

  • 3 years+ field-based sales and new business development experience required; industry or affiliated industry experience
  • Strong sales capabilities and a proven track record in new business development
  • Highly organised self-starter with strong work ethic and drive to manage your territory
  • Results-orientated with the ability to work to targets and deadlines
  • Strong communication skills; both verbal and written
  • A professional and polite approach to Customer Service, ensuring accuracy of information and ensuring that all parties are effectively communicated with
  • Excellent self-organisation and attention to detail, to ensure accurate enquiry logging
  • Ability to work closely with colleagues at all levels and build rapport with internal and external customers
  • Ability to sell premium propositions, demonstrate effective negotiation skills to ensure business is won on viable commercial terms
  • Ability to prepare a proposal or service level agreement in line with commercial objectives
  • Presents yourself and company vehicle in an acceptable and tidy manner
  • Good IT literacy for production of presentation, sales analysis and management reports

Overview:

Welfare Hire Nationwide Ltd is the market leader in mobile ECO welfare and lighting, with the largest and most modern fleet in the UK. Following significant investment, the business is continuing to expand and is currently recruiting for a Regional Sales Manager to join the sales team covering the Midlands and supporting our existing Senior Sales Team. This role will suit an ambitious, dynamic salesperson capable of developing new business opportunities and optimizing sales growth in line with strategic objectives. This is a customer facing, field-based role targeted on new business development from prospects, as well as developing and maintaining a base of existing customers.

You will identify new business and develop relationships with target customers to maximise all opportunities with the portfolio of Welfare Hire Nationwide. You will have the ability to understand the client’s needs and be able to introduce WHN’s innovative, value added proposition. You will keep in regular contact with your customer base using the CRM system and customer plans so that progress can be maintained and monitored.

What are we looking for?

We are looking for a target-driven sales hunter with account management capabilities. You must have a proven track record in Sales and New Business Development, within either the welfare or affiliated sectors, however the right aptitude and work ethic is more important than direct sector experience. You will have the ability to build credible, lasting relationships to ensure long-term, sustainable strategic growth. Project pipeline and new business planning is a key skill you will be required to demonstrate. You must be an excellent and confident communicator with the ability to sell value-added, differentiated products.

The role benefits include a competitive salary and very attractive bonus scheme and benefits package.

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New Depot in Scotland Now Open

Our new depot in the heart of Scotland’s Central Belt is now up and running!

The depot is equipped with stock of our mobile ECO welfare units, welfare vans and tower lights, ready for even faster delivery to our customers across Scotland.

John Deeney has joined our team to manage the depot and our operations across Scotland.  John is already working hard with his team to get products out to our partner’s sites.

John Deeney, Depot Manager, Scotland
Lauren Thomson, Regional Sales Manager, Scotland

For enquiries for mobile welfare units and tower lights across Scotland, please contact our Sales Manager, Lauren Thomson on 07929 666831 or email lauren.thomson@welfarehire.com

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How Construction Sites Can Empower Workers to Tackle The Stress Epidemic

Stress is a major issue for the construction industry. 48% of workers have taken time off due to unmanageable stress, while a third deal with elevated stress every day – and 91% say they have felt overwhelmed at work.

But despite these statistics, the negative impact of workplace stress is still not widely talked about. Which is exactly why National Stress Awareness Month is such an important event for the industry.

What is National Stress Awareness month?

National Stress Awareness month is all about raising awareness of the connection between mental and physical wellbeing. Held every April since 1992, the goal is to remove the shame and stigma from mental health – and encourage an open dialogue about how to improve people’s experiences. 

But this raises the question: what can construction leaders actually do to tackle stress? Mental Health at Work provides some extremely valuable advice on building a more inclusive, open workplace culture. (You can find it here.) 

But more than anything, the key to reducing stress on-site is empowering workers. And to do that, you need to provide the right environment on-site – which is how providing the best mobile welfare units can help.

Mobile welfare units can help tackle stress in three key ways:

1. Creating a safe space

One of the most powerful ways to tackle stress is simply by talking about it openly. But research finds that 78% of construction workers don’t do this due to ‘shame and stigma’ – while 77% don’t because they fear the judgement of their peers.


A comfortable welfare unit creates a better environment to tackle this problem. Workers can relax, and feel they are in a safe space to discuss their problems either with management teams or their co-workers.

2. Enabling regular breaks

Construction shift work can be brutal: long hours of physical working, out in the open. Research has shown that not taking enough breaks has a detrimental effect on stress levels – as well as a host of other negative repercussions for both physical and mental health.

Mobile welfare units enable workers to take regular breaks that help them replenish their energy and recentre themselves. Welfare Hire’s units offer extra space, too – to ensure everybody who needs to take a break can do so.

3. Signalling employers’ intent

64% of construction workers want their employers to do more to support their mental health, while 55% won’t open up about their struggles because they fear negative consequences to their job. Employers need a way to signal to their workers that it’s okay to talk – and investing in better mobile welfare units is a great way to do that.

Larger, newer mobile welfare units make clear that employees’ wellbeing is valued. They demonstrate leaders’ desire to do more for their workers. And most importantly, they show that it’s not all just talk – leaders are genuinely willing to act.

For more opportunities to partner together, check out our other company, Access Hire Nationwide, the UK’s leading hirer of vehicle mounted access platforms. Kelling Group is a leading provider of specialist access, welfare and lighting equipment hire and services to key infrastructure and construction sectors.

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Hire Desk Controller

Type: Permanent, Full-time

 Working hours:  Mon – Fri, 8am – 5pm.

Job Function: To be a central point of contact for our customers building great working relationships and product knowledge which you will use to translate your customers’ requirements into hire products and services that meet their needs, whilst also maximising sales opportunities.

Reporting to: Hire Desk Manager

Liaising with: Drivers, Operations Managers, Depot Managers.

The ideal candidate will be an excellent team player with effective administration, planning and organisation skills with strong attention to detail and accuracy. Good communication skills whilst being comfortable talking to customers through a diverse mix of sectors about their need to hire equipment.

Responsibilities:

  • Receiving hire enquiries via telephone, email, and our internal ordering system.
  • Coordinating with the depots and transport teams to ensure that our fleet is ready and delivered to customer sites.
  • Communicating effectively with other colleagues and providing a helpful and friendly point of contact.
  • Ensuring the accurate administration of contracts and orders, maintaining system and paperwork accuracy and ensure that this is completed in a timely and accurate manner.
  • Building great working relationships and product knowledge which you will use to translate your customers’ requirements.
  • You will be an ambassador for our “Customer First” culture, resolving any issues quickly and keeping our customers informed, so that they feel truly valued.
  • Develop and maintain knowledge of the Company’s equipment for hire or sale.
  • Communicate effectively with our Business Development Mangers while supporting their customer base.
  • Follow company’s Employee handbook policies and procedures.

Requirements:

  • 2 year+ Sales and Hire Desk experience.
  • Proven ability to work to targets and deadlines.
  • Strong communication skills; both verbal and written.
  • A professional and polite approach to Customer Services, ensuring accuracy of information and ensuring that all parties are effectively communicated with.
  • Excellent self-organisation and attention to detail, to ensure accurate document management.
  • Ability to work closely with colleagues at all levels and build rapport with internal and external customers.
  • Flexible and self-motivated, able to work as part of a team, supporting colleagues.
  • Sound Analytical and problem-solving abilities.
  • Good IT literacy for production of presentation.
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Internal Business Development Representative

Type: Permanent, Full-time

 Working hours:  Mon – Fri, 8am – 5pm.

What we are looking for: We are looking for a talented and competitive Internal Business Development Representative that thrives in a quick sales cycle environment.

Job Function:  As an Internal Business Development Representative you will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. You must be comfortable making outbound calls, generating interest, qualifying prospects, and closing sales, helping to steer the sales focus and support company strategic objectives.

Reporting to: Internal Sales Manager

Liaising with: Sales & Hire Desk and central teams.

The ideal candidate will be a dynamic individual with a creative mind and a head for business to undertake this crucial role in helping our business to promote and sell its services to its customers.

Responsibilities:

  • Outbound telesales and supporting activity, including cold calling and targeted email campaigns.
  • Source new sales opportunities through inbound lead follow up and outbound cold calls and emails.
  • Understand customer needs and requirements.
  • Route qualified opportunities to the appropriate sales executive for further development and closure
  • Research accounts, identify decision makers and key players and generate interest.
  • Source new sales
  • Devise and action a CRM contact plan to ensure regular contact with all existing customers and new prospects identified.
  • Prospecting new sales – lead generation and new business conversion.
  • Timely & proactive response to leads and enquiries to optimise sales conversion.
  • Develop new business and existing customers in line with budget requirements and the strategic plan.
  • Comply with approved sales process when qualifying prospects, nurturing leads, and identifying opportunities to produce budgeted order conversion ratio.
  • Comply with company guidelines regarding the maintenance and updating of customer contact databases (CRM).
  • Promote the Kelling Group brand and core values to maintain market leading image.
  • Follow company’s Employee handbook policies and procedures.

Requirements:

  • Minimum of 1 year+ experience in telesales and cold calling.
  • Results-orientated with the ability to work to targets and deadlines.
  • Proven track record in over-achieving quota
  • Strong communication skills; both verbal and written.
  • A professional and polite approach to Customer Services, ensuring accuracy of information and ensuring that all parties are effectively communicated with.
  • Excellent self-organisation and attention to detail, to ensure accurate enquiry logging.
  • Ability to establish credibility and be decisive, but able to recognise and support the preferences and priorities of the organisation.
  • Ability to work closely with colleagues at all levels and build rapport with internal and external customers.
  • Able to demonstrate effective negotiation skills to ensure business is won on viable commercial terms.
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Four Essential Features That Help Mobile Welfare Units Conserve More Water

The construction industry is making great progress in its shift towards more sustainable practices, with 47% of industry executives saying sustainability is top of mind for them. But the majority of sites could still consume less water – all they need is the right technology to facilitate more efficient usage.

For leaders looking to reduce their water usage, mobile welfare units are a great place to start. The Smart Water System included in Welfare Hire’s units delivers significant reductions through the following four key features:

Four steps to reduce water waste:

1. Rainwater harvesting

One significant and easy win to avoid water wastage is harvesting rainwater. This immediately reduces the need for alternate water supplies, both cutting costs and increasing sustainability. The only problem is most welfare units are unable to do this.

That’s why the ECOXLi Mobile Welfare Unit features a Smart Water System which facilitates the harvesting of rainwater. But simply using rainwater is not enough – you need to maximise its usage.

2. Grey water recycling

Much of the water used in mobile welfare units is for sinks. But this ‘grey water’ can actually be recycled and fed back into the system to be used for flushing toilets. 

Our Smart Water System enables such recycling, so that rainwater can be used – and then reused – to create a sustainable water ecosystem. The effectiveness of this is really only limited by the unit’s capacity to store water.

3. increased storage

Harvesting rainwater and recycling grey water is fantastic. But in order to support a full workforce, the mobile welfare unit also needs a very large storage tank. Not only does this mean it can harvest more water; it means the waste tank takes longer to reach capacity, which reduces the frequency of servicing.

Welfare Hire’s Mobile Welfare Units are fitted with XL tanks that take more than twice as long to reach capacity. This reduces the servicing frequency dramatically, which in turn helps to cut costs on transport and lower CO₂ emissions.

4. Smart telemetry

The final step to reduce water usage is monitoring. Leaders need the ability to see how much water their units are using and optimise the timing of servicing.  At the least, mobile welfare units should incorporate clear gauges for fresh and waste water tanks.  

In addition, smart telemetry is also available with some models of welfare unit.  This technology provides live data and the ability to monitor and schedule servicing. This enables leaders to monitor water usage with ease, helping them use resources more efficiently, reduce costs and ultimately be proactive in combating water waste.

For more opportunities to partner together, check out our other company, Access Hire Nationwide, the UK’s leading hirer of vehicle mounted access platforms. Kelling Group is a leading provider of specialist access, welfare and lighting equipment hire and services to key infrastructure and construction sectors.

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How welfare units can improve onsite wellbeing and support staff retention for the rail industry

As the rail industry grapples with a skills crisis, organisations are beginning to recognise the importance of wellbeing and inclusion onsite. A 2021 Rail Safety and Standards Board (RSSB) survey found that over 40% of rail workers were suffering from a mental health condition, which had a “hugely detrimental effect on their employers”, impacting cost, performance and safety. RSSB added that, while the COVID-19 pandemic likely contributed to this crisis, more must be done to support staff – with a focus on “workplace factors” and helping individuals who might be “socially excluded”.

Wellbeing on Rail construction sites

In this way, employee wellbeing is paramount on rail construction sites, with mental health and burnout an important consideration.  

And improving wellbeing isn’t just important from a duty-of-care perspective – it can also help employers to recruit diverse new talent, retain existing staff, and boost productivity. Indeed, RSSB reported that “sickness absence was five times higher (in rail workers) than the general population pre-COVID and six times higher than the general population during the pandemic” – figures that will undoubtedly impact bottom lines.

Add to this the fact that rail still has a diversity problem (a 2021 Network Rail report found that just 3.9% of operations and maintenance staff are women), and it’s clear that more can be done to make onsite environments safe, inclusive and positive.

Modern Welfare facilities improve wellbeing

While onsite facilities (particularly welfare units) might seem like little more than a practical necessity, they can have a dramatic impact on wellbeing. Indeed, for team members working outdoors, a warm, dry and comfortable space can help make a big difference.

Traditional and older welfare facilities are often poorly maintained or lacking the space and comfort to allow workers to take a proper break onsite, contributing to the lack of support many feel at work – these are the “workplace factors” that, if improved, could transform culture and conditions onsite.

As such, it pays to invest in quality welfare units; with access to additional space, modern kitchen appliances, hygienic non-chemical water-flush WC facilities and enough power outlets, employees will be able to relax and recharge during downtime. Providing the right facilities could even encourage them to take breaks more regularly.

Larger, welfare spaces promote positive culture

Comfortable, spacious welfare units (like Welfare Hire’s modern design range) also encourage workers to come together, sharing their experiences and building relationships. This is particularly important for new starters or those with disabilities – who, in RSSB’s words, are at greater risk of being “socially excluded.”

In its survey report, RSSB added that only half of those respondents suffering from a mental health condition sought help. Well-designed welfare units provide a safe, quiet space in which employees can talk and open up – whether that’s to a colleague or line manager.

Indeed, the right welfare equipment won’t just make workers more comfortable – it could help to foster a more positive culture onsite, boosting morale and improving staff retention rates.

Improving inclusivity onsite

Providing better welfare facilities could even help to improve inclusivity onsite. Higher-end units often feature separate, hygienic toilets (Welfare Hire’s units are fitted with ceramic water-flush WCs) or changing rooms for privacy.

Investing in providing the most modern and innovative welfare will send an important message to the workforce – this in turn creates ripple effects, leading to improvements in productivity, employee inclusion, retention and overall staff morale. And, with major projects like HS2 set to create thousands of new jobs in future, building a motivated and diverse workforce is more important than ever.

While improving wellbeing and inclusivity is a complex undertaking, the right welfare facilities can help to make rail construction sites a more positive, more inclusive and safer environment for workers. This, in turn, could have a positive impact on recruitment and staff retention – areas of focus for the industry, now more than ever.

Article published in association with Rail Business Daily

https://news.railbusinessdaily.com/
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Fleet Controller

 Type: Permanent, Full Time

 Working hours:  Mon – Fri, 08.00 – 17.00

Job Function: Contribution to the day-to-day support of the Hire Desk Team and Depots, with the key focus being on deployment of Welfare Hire Fleet. You will be responsible for any schedule changes whilst using our own resources and those of 3rd parties when necessary.

Reporting to: Hire Desk Manager

Liaising with: Customers, Sales, Subcontractors, Depot & Head Office Staff.

The ideal candidate will have good communication skills, excellent planning, and organisation capabilities along with strong attention to detail and accuracy. The role would suit a candidate with strong planning and communication skills.

Responsibilities:

  • Keeping and maintaining accurate and correct data regarding everything pertaining to fleet.
  • Managing Fleet capacity across 4 depots to enable deliveries to be completed in the most commercial way.
  • To support Technical Support in keeping customers fully informed of the outcomes of a reported breakdown when this results in an exchange, where needed.
  • Ensure efficient allocation of fleet whilst understanding cost if applicable and operational impacts on time and resource.
  • Ensuring that high levels of customer service are always maintained. An ambassador for “Customer First”.
  • Support the wider Hire desk with any questions or queries and with workload management, where appropriate.
  • Building great working relationships internally and externally with in-depth fleet knowledge.
  • Developing a strong sense of customer ownership.
  • Working to deadlines and the ability to priorities and manage changing workflows.
  • Oversee and resolve any issues regarding fleet.
  • Liaising effectively with Transport Controller.
  • Support with managing transport capacity across 4 depots to enable deliveries to be completed in the most commercial way. 
  • Support Transport Controller in ensuring efficient allocation of drivers whilst understanding cost and operational impacts.
  • Work closely and communicate effectively with the Hire Controllers, Depot Manager’s and Hire Desk Manager. 
  • Review working process and bring change as and were required.
  • Follow company’s Employee handbook policies and procedures.
  • Any other ad-hoc duties.

Requirements:

  • Strategic planning abilities.
  • Strong geography knowledge
  • Strong communication skills.
  • Attention to detail.
  • Ability to prioritise and delegate where necessary
  • Ability to remain calm under pressure.
  • Strong IT skills including Microsoft office.
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Yard Operative – Scotland

Yard Operative

Scotland

 Type: Permanent, Full-time

 Working hours:  Mon – Fri, 40 hours, overtime available.

Job Function: To provide in depot maintenance.

Reporting to: Depot Manager.

Liaising with: Depot Managers, Field Service Engineers, Drivers & Valeters.

The ideal candidate will have a strong work ethic, attention to detail and ability to work in a fast-paced environment.

Responsibilities:

  • Carry out in house repairs and fault diagnosis on equipment.
  • Carry out planned maintenance for all equipment in the depot.
  • Ensure optimum parts stock level is achieved, always maintain and review.
  • Allocation of any parts used on to the works mobile tablet.
  • Correctly process all jobs on the works mobile tablet and in a timely manner.
  • Provide back-up support in other areas and depots.
  • Ensure work area is kept clean, tidy and maintained at all times.
  • Follow Company’s Employee handbook, policies and procedures
  • Any other duties requested by your Manager.

Requirements:

  • Experience in a similar role.
  • Good communication skills.
  • Attention to detail.
  • Ability to work alone or as a team.

For more information on this position, please apply today with your latest CV hr@kellinggroup.com

*The Company reserves the right to amend your job description in the line with the changing demands of the business.

*Candidates must be eligible to live and work in the UK.

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Yard Operative – Monmouth

Yard Operative

Monmouth

 Type: Permanent, Full-time

 Working hours:  Mon – Fri, 40 hours, overtime available.

Job Function: To provide in depot maintenance.

Reporting to: Depot Manager.

Liaising with: Depot Managers, Field Service Engineers, Drivers & Valeters.

The ideal candidate will have a strong work ethic, attention to detail and ability to work in a fast-paced environment.

Responsibilities:

  • Carry out in house repairs and fault diagnosis on equipment, including but not limited to;
    • Chassis and brakes
    • Diesel generators
    • Diesel heaters
    • Towing mechanisms
    • Water heaters
    • Hydraulic pumps
    • Electric modules
    • Paining/Spraying
    • Bodywork
  • Carry out planned maintenance for all equipment in the depot.
  • Ensure optimum parts stock level is achieved, always maintain and review.
  • Allocation of any parts used on to the works mobile tablet.
  • Correctly process all jobs on the works mobile tablet and in a timely manner.
  • Provide back-up support in other areas and depots.
  • Ensure work area is kept clean, tidy and maintained at all times.

Requirements:

  • Experience in a similar role.
  • Good communication skills.
  • Attention to detail.
  • Ability to work alone or as a team.