Four Ways Exceptional Service Keeps Your Project Moving
Blog-February 17, 2023
Delays are the bane of construction and infrastructure projects. Recent research reveals that roughly 10% of activities on the average site are performed out of sequence¹, with over two-thirds of projects running over budget by more than 10% – and larger projects routinely taking 20% longer than anticipated.
How can these challenges be overcome? One simple solution is to choose the right partners. Suppliers of strategic equipment like Vehicle Mounted Access Platforms (VMAPs) and mobile welfare units should not only offer best-in-class products – they should be expected to support you throughout the project.
Here are four ways this can help avoid delays:
Delivering, collecting and servicing vehicles can be a serious logistical challenge, if your provider has limited access to specific areas and will take a long time getting to your site.
This limits the flexibility of your site, and leaves you vulnerable to unexpected delays. But Access Hire and Welfare Hire each provide both service and deliveries across the entire country. With the largest fleet in the country and an unparalleled delivery network, we are able to get you what you need faster and more reliably than other providers.
2. Specialist knowledge
Vehicle mounted access platforms, mobile welfare units, lighting towers – these are very technical pieces of equipment which require in-depth specialist knowledge. Without that knowledge, it will take longer to service the vehicle – and any issue you experience is more likely to recur.
As specialists in our chosen fields, both Welfare Hire and Access Hire pride ourselves not only on providing the best equipment, but the highest level of expertise. Our team is made up of specialists who know the ins-and-outs of the equipment we offer – to ensure we can offer the best service possible.
We offer detailed advice to our partners at the start of every hire, to ensure the right equipment is selected – and used to its full potential. Then we provide assistance throughout the entire process, so that issues are resolved faster.
3. Fully maintained equipment
Maintenance is essential for key strategic equipment. If your mobile welfare units or vehicle mounted access platforms suddenly stall or experience a mechanical fault, it can completely derail a day’s schedule, as you are unable to complete tasks involving the vehicles. And even if the vehicles do still function, you may be breaking regulatory requirements by using them without proper maintenance.
At Kelling Group, we pride ourselves on avoiding such problems. Both Access Hire and Welfare Hire include rigorous quality checks as part of our standard service offering. This creates a consistent level of quality, ensuring every mobile welfare unit, lighting tower and vehicle mounted access platform we provide is properly maintained- and supports your project, rather than disrupting it.
4. A complete support network
When problems do arise with your strategic equipment, they can often be dealt with very quickly – as long as there is proper support on-hand. That’s why both Access Hire and Welfare Hire benefit from a complete support network – from service teams in the office to engineers in the field.
Access Hire boosts this with a strategic network that enables us to provide 24/7/265 support. So even if your infrastructure project works through the night or early morning, you’ll have access to fast, responsive support if there’s any issue with your vehicle mounted access platforms.