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Customer Experience Administrator

Type: Permanent, Part-Time

Location: Normanton

Working hours:  Mon – Fri, 5 Hours per day, 25 hours per week.

Job Function: To support the Customer Experience Manager through daily activities enabling the business to capture customer feedback and investigate customer complaints.

Reporting to: Customer Experience Manager

Liaising with: Customers, Head Office, Depots, Customer Ops Desk.

The ideal candidate will have excellent customer service skills with good communication. Who is comfortable talking to customers through a diverse mix of sectors to gather feedback. You will need a good standard of IT skills especially with Microsoft packages and the ability to effectively operate and manage our in house hire system. Previous experience of the Hire sector is preferred.

Responsibilities:

  • Making Outbound calls to gather a good portfolio of customer feedback.
  • Ensuring the accurate administration of feedback is stored for analysis.
  • Supporting the business with periodic reports.
  • Dealing with Customer Invoice Queries and identifying common trends.
  • Building great working relationships and product knowledge.
  • You will be an ambassador for our “Customer First” culture, resolving any issues quickly and keeping our customers informed, so that they feel truly valued.
  • Follow company’s Employee handbook policies and procedures.
  • Any other duties requested by your Manager.

Requirements:

  • 2 year+ Customer Service experience.
  • Proven ability to work to targets and deadlines.
  • Strong communication skills; both verbal and written.
  • A professional and polite approach to Customer Services, ensuring accuracy of information and ensuring that all parties are effectively communicated with.
  • Excellent self-organisation and attention to detail, to ensure accurate document management.
  • Ability to work closely with colleagues at all levels and build rapport with internal and external customers.
  • Sound Analytical and problem-solving abilities.
  • Good IT literacy for production of presentation.

For more information on this position, please apply today with your latest CV hr@kellinggroup.com

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Power Access Engineer

Type: Permanent, Full-time

Location: Normanton

Working hours:  40 hours. (8am – 5pm)

Job Function: To provide engineering support for the workshop function.

Reporting to: Senior Engineer/Operations Manager.

Liaising with: Engineers, Parts Dept, LCV Technicians.

Responsibilities:

  • Carry out pre-delivery inspections of vehicle mounted Power Access Platforms at the Depot.
  • Ensure compliance with the manufacturer’s guidelines, company policy and any regulations affecting the safe operation.
  • Communicate effectively with the Senior Engineer or Operations Manager with regards to any defects or unsafe equipment.
  • Investigate faults, diagnose, and repair platforms as required to ensure conformance with the company policy.
  • Correctly process all jobs on the works handheld tablet to include the allocation of labour time and any parts used, updating the status of all vehicles as appropriate.
  • Ensure efficient stock control processes are adhered to for all parts/consumables used.
  • Report any potential customer recharges or warranty repairs to the Service Department.
  • Ensure that the company’s health and safety policy and procedures are adhered to at all times.
  • Maintain the workshop/workspace in a clean and safe manner.
  • Follow company’s Employee handbook policies and procedures at all times.
  • Any other ad-hoc duties.

Requirements:

  • Experience with mobile or vehicle mounted Power Access Platforms (MWEP) maintenance and inspection routines.
  • Relevant general maintenance qualification and proven experience gained within the plant rental sector.
  • Experience in auto electrics, hydraulics and diagnostics/fault finding.
  • Ability to prioritise tasks and work well under pressure.
  • Good interpersonal skills and an acute understanding good customer service.

For more information on this position, please apply today with your latest CV hr@kellinggroup.com

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Power Access Engineer – CAP Qualified

Lineup of Vehicle Mounted Access Platforms outside warehouse

Location: Normanton

Type: Permanent, Full-time

Working hours:  40 hours. (8am – 5pm)

Job Function: To provide engineering support for the workshop function.

Reporting to: Senior Engineer/Operations Manager.

Liaising with: Engineers, Parts Dept, LCV Technicians.

Responsibilities:

  • Carry out pre-delivery inspections of vehicle mounted Power Access Platforms at the Depot.
  • Ensure compliance with the manufacturer’s guidelines, company policy and any regulations affecting the safe operation.
  • Communicate effectively with the Senior Engineer or Operations Manager with regards to any defects or unsafe equipment.
  • Investigate faults, diagnose, and repair platforms as required to ensure conformance with the company policy.
  • Carry out LOLER inspections in compliance to the manufacturer’s guidelines & regulations.
  • Correctly process all jobs on the works handheld tablet to include the allocation of labour time and any parts used, updating the status of all vehicles as appropriate.
  • Ensure efficient stock control processes are adhered to for all parts/consumables used.
  • Report any potential customer recharges or warranty repairs to the Service Department.
  • Ensure that the company’s health and safety policy and procedures are adhered to at all times.
  • Maintain the workshop/workspace in a clean and safe manner.
  • Follow company’s Employee handbook policies and procedures at all times.
  • Any other ad-hoc duties.

Requirements:

  • Experience with mobile or vehicle mounted Power Access Platforms (MEWP) maintenance and inspection routines.
  • IPAF Operators License 1b
  • IPAF Competent Assessed Person (CAP) qualification.
  • Relevant general maintenance qualification and proven experience gained within the plant rental sector.
  • Experience in auto electrics, hydraulics and diagnostics/fault finding.
  • Ability to prioritise tasks and work well under pressure.
  • Good interpersonal skills and an acute understanding good customer service.

For more information on this position, please apply today with your latest CV hr@kellinggroup.com

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Field Service Engineer based in Berkshire, Sussex and Kent

Location: Remote working

Type: Permanent, Full-time

Working hours:  40 hours.

Job Function: To provide on-site engineering support.

Reporting to: Field Service Engineering Manager

Liaising with: Customers, Depot Managers, Field Service Engineers, Service Controllers.

The ideal candidate will have a strong work ethic, have a flexible and ‘can do’ approach, attention to detail and the ability to work quickly and efficiently in a fast-paced environment.

Responsibilities:

  • Implement routine servicing schedule for all equipment out on customer sites.
  • Attend breakdowns on site, fault diagnosis and correct rectification.
  • Carry out planned maintenance for all equipment out on customer sites.
  • Ensure optimum van parts stock level is achieved, always maintained and reviewed.
  • Allocation of any parts used on to the works mobile tablet.
  • Correctly process all jobs on the works mobile tablet and in a timely manner.
  • Report any potential customer recharges to the Service Controller.
  • Provide back-up support in other areas and depots.
  • Ensure company vehicle is kept clean, tidy and maintained as per the manufacturer’s guidelines at all times.
  • Follow company’s Employee handbook policies and procedures.
  • Any other duties requested by your Manager.

Requirements:

  • Experience combined with relevant mechanical / electrical knowledge.
  • Drivers licence.
  • Attention to detail.
  • Flexible with regards to travel, tasks performed and working hours.
  • Ability to work alone or as a team.
  • Excellent time keeping.

For more information on this position, please apply today with your latest CV hr@kellinggroup.com