Posted on

Service & Breakdown Controller

Type: Permanent, Full-time

Working hours:  Mon – Fri, 8am – 5pm.

Job Function: As part of both the Welfare Hire Service and Breakdown Teams, you will be a central point of contact for our customers, building great working relationships and product knowledge which you will use to translate your customers’ requirements.

Reporting to: Service and Recharge Manager

Liaising with: Depot Managers, Field Service Engineers, Customers, 3rd Party Garages, Suppliers, Operations Teams and Hire Desk Manager

The ideal candidate will be an excellent team player, be flexible, with effective planning and organisation skills and have a strong attention to detail. They will be a confident communicator with a professional telephone manner, being comfortable talking to customers through a diverse mix of sectors. They will be excellent at problem solving, able to handle complaints effectively and develop successful relationships with customers & colleagues.

Responsibilities:

  • Receiving breakdown calls and providing solutions by liaising with the relevant suppliers/engineering support for all equipment. Proactively booking servicing from incoming calls, emails, or alerts through our internal ordering system.
  • Communicating effectively with customers and colleagues giving regular progress updates on vehicle repair status, providing a helpful and friendly point of contact. You will be an ambassador for our “Customer First” culture, resolving any issues quickly and keeping our customers informed, so that they feel truly valued.
  • Allocation of unit/light breakdowns to Field Service Engineers.
  • Efficiently scheduling routine servicing to Field Service Engineers.
  • Daily communication with Servicing Contractors to ensure servicing is booked accurately, therefore minimizing credits, missed services and invoice queries.
  • Ensuring the accurate administration of waste notes and orders, maintaining system and paperwork accuracy and ensure that this is completed in a timely and accurate manner internally and externally. To ensure all records are maintained on Syrinx.
  • Ensure vehicle downtime is kept to an absolute minimum.
  • Proactively documenting Customer complaints as per the company Complaints Procedure.
  • Provide a high level of accuracy and detail on all records created within Syrinx.
  • Follow company’s Employee handbook policies and procedures.
  • Any other duties requested by your manager to support the business.

Requirements:

  • Experience in a similar role (desirable, full training will be provided)
  • Proven ability to work to targets and deadlines.
  • Strong communication skills; both verbal and written.
  • A professional and polite approach to Customer Services, ensuring accuracy of information and ensuring that all parties are effectively communicated with.
  • Excellent self-organisation and attention to detail, to ensure accurate document management.
  • Ability to work closely with colleagues at all levels and build rapport with internal and external customers.
  • Sound Analytical and problem-solving abilities.
  • Good PC skills including use of Outlook, Word & Excel.

For more information on this position, please apply today with your latest CV hr@kellinggroup.com

Posted on

Senior Fleet & Transport Controller

Type: Permanent, Full Time

Working hours:  Mon – Fri, 08.00 – 17.00

Job Function: Overseeing and contributing to the day-to-day support of the fleet & transport department. You will be responsible for any schedule changes whilst using our own resources and those of 3rd parties when necessary. The Senior Fleet & Transport Controller will be responsible for the training and development of new and existing staff regarding processes and procedures whilst offering guidance and support.

Reporting to: Hire Desk Manager

Liaising with: Senior Hire Controller, Hire Controllers, Operations, Customers, Sales, Subcontractors, Depot & Head Office Staff.

The ideal candidate will have good communication skills, excellent planning, and organisation capabilities along with strong attention to detail and accuracy, previous experience in a similar role and looking to make the next step on their career journey.

Responsibilities:

  • Ensure the Fleet & Transport team functions to build great working relationships internally and externally.
  • Ensure staffing levels are appropriate to the volume of work, also maintain and safeguard the correct balance of productivity.
  • Keeping and maintaining accurate correct data regarding everything pertaining to a fleet.
  • Managing Fleet capacity and de -fleet information in a timely manner.
  • Maintain awareness and drive performance to ensure high levels of performance, accurate administration work, along with reviewing and actioning where necessary with the guidance of the Hire Desk Manager
  • To appraise Transport process and communicate 3 quote rules.
  • Ensure efficient allocation of fleet whilst understand cost impact and operational impact.
  • Liaising effectively with wider teams across both businesses.
  • Ensuring that high levels of customer service are always maintained. An ambassador for “Customer First”.
  • Developing a strong sense of customer ownership, being fully conversant with all aspects of the relevant customer requirement and process.
  • Working to deadlines and the ability to prioritise and manage changing workflows.
  • Maintain and safeguard the correct balance of productivity.
  • Oversee and resolve any issues regarding fleet.
  • Work closely with the wider department, reviewing process and procedures and adopting collective best practice.
  • Review working process and bring change as and were required.
  • Compile and provide weekly reports for the board of directors.
  • Training new members of staff on the correct processes and procedures, being on hand for any first line queries from the team before relaying to the Hire Desk Manager
  • Carry out and complete HR duties where necessary for the Fleet and Transport team, e.g. absence reporting, performance monitoring etc.
  • Follow company’s Employee handbook policies and procedures.
  • Any other ad-hoc duties.

Requirements:

  • At least 2 years experience in Fleet & Transport or a similar role.
  • Strategic planning abilities.
  • Strong communication skills.
  • Attention to detail.
  • Highly organised self-starter
  • Ability to prioritise and delegate where necessary
  • Ability to remain calm under pressure.
  • Strong IT skills including Microsoft office.

For more information on this position, please apply today with your latest CV hr@kellinggroup.com

Posted on

Recharge Controller

Type: Permanent, Full-time

Working hours:  Mon – Fri, 8am – 5pm.

Job Function: To ensure the smooth, efficient and cost-effective running of recharge recovery.

Reporting to: Senior Recharge Controller.

Liaising with: Service Manager, Operations Team, Customers & Suppliers, Accounts.

Responsibilities:

  • Compiling and processing damage recharges.
  • Forwarding charges onto customers in a timely and sensitive manner.
  • Ensuring that costs are chased up and finalized to maximize cost recovery.
  • Liaising with both internal workshops, but also external workshops and body shops to confirm cost of repairs.
  • Where required, it will also involve negotiating costs with body shops/workshops to ensure most cost-effective repairs for our customers.
  • Liaising with our customers to chase up for purchase orders to ensure that cost of damages are recovered in a timely fashion.
  • Interact closely with other departments, in particular, finance, workshop and sales.
  • Provide a high level of accuracy and detail on all records created within Syrinx.
  • Always maintain professional and courteous conversational dialogue when speaking with customers on the telephone and when customers visit our premises.
  • Dealing with any queries relating to recharges escalating to Senior when needed.
  • Ensure that the conpany’s health and safety policy and procedures are adhered to.
  • Any other ad-hoc duties.

Requirements:

  • Prior experience of controlling damage recharge or demonstrable experience within the vehicle industry.
  • A good general level of vehicle knowledge.
  • At least 2 years’ Experience in this role.
  • Business standard IT skills, including Microsoft Outlook.
  • Excellent analytical skills.
  • Excellent communication and customer care skills.
  • Strong organizational and planning skills.
  • Excellent multitasking and teamwork skills.
  • Happy to work within a team environment but has the ability to work alone, when required.

For more information on this position, please apply today with your latest CV hr@kellinggroup.com

Posted on

Regional Sales Manager Scotland

Type: Permanent, Full-time

Working hours:  Mon – Fri, 8am – 5pm.

Job Function: Deliver growth targets, maximise sales revenue and opportunities with accounts and prospects in your region. Supporting National Account Managers on developing key strategic accounts at site and project level in your territory. Working closely with existing Senior Sales Team helping to steer the sales focus and support company strategic objectives.

Reporting to: Senior Sales Team / National Account Manager

Liaising with: Senior Sales Team, Hire/Service Support Controllers, Business Intelligence Analyst, Accounts Dept.

The ideal candidate will have previous experience in a similar role coupled with excellent communication and organisational skills. The individual will have a proven track record in Sales and New Business Development, within either the welfare or affiliated sectors with the ability to build credible, lasting relationships to ensure long-term strategic growth.

Responsibilities:

  • Develop new business and existing customers in line with budget requirements and the strategic plan
  • Comply with approved sales process when qualifying prospects, nurturing leads, and identifying opportunities to produce budgeted order conversion ratio
  • Prepare and deliver customer regional sales plans to maximise profitable revenue growth and compliment company objectives whilst managing customer expectations
  • Comply with company guidelines regarding the maintenance and updating of customer contact databases (CRM)
  • Promote the Kelling Group brand and core values to maintain market leading image
  • Develop strong network of contacts within key accounts and project teams
  • Any other tasks commensurate with this post

Requirements:

Overview:

Welfare Hire Nationwide Ltd is the market leader in mobile ECO welfare and lighting, with the largest and most modern fleet in the UK. Following significant investment, the business is continuing to expand and is currently recruiting for a Regional Sales Manager to join the sales team covering Scotland and supporting our existing Senior Sales Team. This role will suit an ambitious, dynamic salesperson capable of developing new business opportunities and optimizing sales growth in line with strategic objectives. This is a customer facing, field-based role targeted on new business development from prospects, as well as developing and maintaining a base of existing customers.

You will identify new business and develop relationships with target customers to maximise all opportunities with the portfolio of Welfare Hire Nationwide. You will have the ability to understand the client’s needs and be able to introduce WHN’s innovative, value added proposition. You will keep in regular contact with your customer base using the CRM system and customer plans so that progress can be maintained and monitored.

What are we looking for?

We are looking for a target-driven sales hunter with account management capabilities. You must have a proven track record in Sales and New Business Development, within either the welfare or affiliated sectors, however the right aptitude and work ethic is more important than direct sector experience. You will have the ability to build credible, lasting relationships to ensure long-term, sustainable strategic growth. Project pipeline and new business planning is a key skill you will be required to demonstrate. You must be an excellent and confident communicator with the ability to sell value-added, differentiated products.

The role benefits include a competitive salary and very attractive bonus scheme and benefits package.

For more information on this position, please apply today with your latest CV hr@kellinggroup.com

Posted on

Health and Safety Assistant

Type: Permanent, Full-time

Working hours:  Mon – Fri, 8am – 5pm.

Job Function: To provide support to the Group EHS Manager and the wider business in the management and control of EHS-related risks across offices and depots.

Reporting to: EHS Manager.

Liaising with: All Staff.

The ideal candidate will have a keen eye for detail and be willing to progress into a wider EHS role in the future. The role holder will be a self-starter, who is dedicated to the safety, quality & environmental impacts of the Group as a whole.

Responsibilities:

  • Support with managing and updated the Company’s library of Health, Safety and Environmental documents, helping to ensure that they are up to date with any new legislation.
  • Helping to ensure that site and depot working is carried out in line with HSE regulations by a programme of site audits.
  • Assist in producing and updating risk assessments and method statements (including both generic and site-specific RAMS)
  • Ensure staff training matrix is HSE compliant and records of PPE/Safety equipment issued and ensure the equipment is tested and HSE Compliant.
  • Completion of any PQQs that the Company receives.
  • Carry out Accident and Incident Investigations from an administrative perspective.
  • Administer and maintain the incident index and identify preventative actions in relation to accident, Incident and near misses.
  • Maintain the Training matrix for all staff, including booking and organising training, liaising with the depots.
  • Create and facilitate toolbox talks alongside the EHS Manager.
  • Creating COSHH assessments and maintain all MSDS.
  • Monitor master checklist.
  • Assist with external audits.
  • Act as a point of contact for health and safety issues.
  • Collate EHS-related data for potential Board and Operational meetings.
  • Assist in promoting a positive safety culture across the depots and drive staff self-reporting using the observation reporting system.
  • Cover and support the EHS duties of the EHS Manager in absence or annual leave periods.
  • Assist and support in introduction and implementation of EHS systems and software where needed to drive efficiencies.
  • Any other duties commensurate with this post.

Requirements:

  • Full and valid UK Driving License
  • Working towards or willing to work towards a degree in EHS, NEBOSH, IOSH, Environmental Management
  • Any relevant certifications preferred: (Certified Safety Professional, Quality certification, First Aid, NEBOSH, IOSH, Environmental Management etc.)
  • Experience within a workplace or depot environment preferred
  • Proficiency or willing to work towards a proficiency in applicable EHS codes, standards, regulations, etc.
  • Experience interacting with EHS related regulatory agencies preferred.
  • Excellent written and verbal communication skills.
  • Strong IT skills
  • Strong analytical and organisational skills.

For more information on this position, please apply today with your latest CV hr@kellinggroup.com

Posted on

LOLER Controller

Type: Permanent, Full-time

Working hours:  Mon – Fri, 8am – 5pm.

Job Function: Responsible for ensuring 100% compliance of LOLER inspections.

Reporting to: Senior LOLER Controller.

Liaising with: Operations team, Head Office staff, Customers & Suppliers.

Responsibilities:

  • Booking LOLER inspections with engineers & ensuring that customers are kept updated at all stages.
  • Arranging follow up work as required from inspection.
  • Communicating with customers and giving regular progress updates on vehicle repair status.
  • Filing certificates & setting reminders for next inspection.
  • Producing compliance reports.
  • Handling sensitive information in a confidential manner.
  • Interact closely with other departments, in particular, finance, workshop and sales.
  • Provide a high level of accuracy and detail on all records created within Syrinx.
  • Always maintain professional and courteous conversational dialogue when speaking with customers on the telephone and when customers visit our premises.
  • Ensure that the company’s health and safety policy and procedures are adhered to.
  • Any other ad-hoc duties.

Requirements:

  • Excellent written and verbal communication skills
  • Organized and keen eye for detail.
  • Excellent time and task management.
  • Solid knowledge of Microsoft OfficeTM programs.
  • At least 2 years’ experience in a similar role.
  • Strong organizational and planning skills.
  • Excellent multitasking and teamwork skills.
  • Happy to work within a team environment but has the ability to work alone when required.

For more information on this position, please apply today with your latest CV to hr@kellinggroup.com

Posted on

Senior Logistics Controller

Type: Permanent, Full-time

Working hours:  40hours per week, Mon – Fri.

Job Function: Responsible for assisting the smooth, efficient and cost-effective running of the logistics function. To ensure a consistent high quality of customer service.

Reporting to: Logistics Supervisor.

Liaising with: Customers, Hire Desk, Vehicle Mechanics, Hoist Engineers, Drivers and all other Head Office Staff.

The ideal candidate will have strong communication, analytical, organisational and customer service skills. You should be team player that can motivate and manage various individuals to work together to achieve the same goal.

Responsibilities:

  • Assist in the supervision of all delivery staff, including full-time, casual and agency workers.
  • Assist in the coordination of the day-to-day route planning for delivery, collection and exchange of all vehicles using the driver scheduler on Syrinx.
  • Booking and off hiring all hire cars ensuring the best commercial options.
  • Ensure compliance with driver hours and downloading of tachographs on a weekly basis.
  • Booking of overnight accommodation where required.
  • Report and request payment of toll road, ULEZ and congestion charges.
  • Maintain and ensure cleanliness of the office area.
  • Ensure that the company’s health and safety policy and procedures are adhered to in relation to all depot operations.
  • Cover for the Logistics Supervisor during periods of holiday.
  • Liaise with the EHS Manager on all health and safety matters including depot checks, training, accident and incidents, equipment maintenance and new starter induction process.
  • Follow company’s Employee handbook policies and procedures.

Requirements:

  • Excellent communication skills.
  • Solid knowledge of Microsoft OfficeTM programs.
  • At least 2 years’ experience in a similar role.
  • Strong organizational and planning skills.
  • An understanding of compliance within the transport industry.
  • Ability to prioritise workload and work under pressure.
  • Demonstratable problem solving skills.
  • The ability to meet sometimes short deadlines and to be detail-oriented are also essential. 

For more information on this position, please apply today with your latest CV hr@kellinggroup.com

Posted on

Data Analyst

Normanton

Type: Permanent, Full-time

Working hours:  40 hours, Monday – Friday, 08:00 – 17:00

Reporting to: Data Analytics Manager

Liaising with: Different teams within the business

The ideal candidate will have good communication skills, excellent planning and organisation capabilities, strong attention to detail and accuracy.

Responsibilities:

  • Assist in collecting and validating data from various sources to ensure accuracy and reliability.
  • Collaborate with different departments to understand business needs and requirements.
  • Assist in generating regular reports and visualisations to communicate findings and recommendations to stakeholders.
  • Assist in developing and maintaining data dashboards and reports.
  • Create and maintain data visualisations.
  • Develop PowerPoint presentations for customer meetings.
  • Create new reports on demand.
  • Provide support when needed for our ERP System, Syrinx
  • Any other ad-hoc duties.

Requirements:

  • Strong analytical mindset with a passion for working with data.
  • Proficiency in data manipulation using tools like Excel, Power Query or SQL.
  • Basic understanding of data visualisation concepts and tools (e.g. Power BI).
  • Excellent written and verbal communication skills.
  • Detail-oriented and committed to producing accurate and reliable results.
  • Ability to work both independently and collaboratively within a team.
  • Strong problem-solving skills and a willingness to learn.

For more information on this position, please apply today with your latest CV hr@kellinggroup.com

*The Company reserves the right to amend your job description in the line with the changing demands of the business.

*Candidates must be eligible to live and work in the UK.

Posted on

LCV Technician

Location: Normanton

Type: Permanent, Full-time

Working hours:  40 hours.

Job Function: Responsible for Workshop maintaining vehicles, carrying out inspections, repairs and services.

Reporting to: Depot Manager.

Liaising with: Logistic Supervisor, Hire Desk, Vehicle Mechanics, Hoist Engineers, Drivers and all other Head Office Staff.

The ideal candidate must be confident and able to carry out vehicle diagnostics using a range of diagnostic equipment and also prepare vehicles for MOT test.

Responsibilities:

  • Carry out routine maintenance and repairs on all types of vehicles.
  • Inspect, diagnose and rectify any mechanical and electrical faults.
  • Repair or replace broken or defective parts. 
  • Attend breakdowns on site, fault diagnosis and correct rectification.
  • Correctly process all jobs on the works handheld tablet to include the allocation of labor and any parts used.
  • Process any parts requirements and support the optimum parts stock level system. 
  • Be diligent and report any potential customer recharges to the Depot Manager and via the handheld tablet.
  • Provide back-up support in other areas within the business.
  • Ensure that the company’s health and safety policy and procedures are adhered to in relation to site operations.
  • Be an ambassador for the company, ensuring a polite, friendly and professional manner at all times.
  • Follow company’s Employee handbook policies and procedures.
  • Any other duties requested by your Manager.

Requirements:

  • Minimum 2 years’ experience as an LCV Technician.
  • NVQ Level 3 qualification in Light Vehicle Mechanics, Maintenance Repair.
  • Experience in carrying out diagnostic repairs and fault finding.
  • A full current driving license.
  • Ability to prioritise tasks, work well under pressure and to strict deadlines.
  • Awareness and understanding of health and safety requirements.
  • Good professionalism and ability to work as part of a team.

For more information on this position, please apply today with your latest CV hr@kellinggroup.com

*Candidates must be eligible to live and work in the UK.

Posted on

Depot Engineer – Monmouth

Type: Permanent, Full-time

Working hours:  Mon – Fri, 40 hours, overtime available.

Job Function: To provide in depot maintenance.

Reporting to: Depot Manager.

Liaising with: Depot Managers, Field Service Engineers, Drivers & Valeters.

The ideal candidate will have a strong work ethic, attention to detail and ability to work in a fast-paced environment.

Responsibilities:

  • Carry out in house repairs and fault diagnosis on equipment, including but not limited to;
    • Chassis and brakes
    • Diesel generators
    • Diesel heaters
    • Towing mechanisms
    • Water heaters
    • Hydraulic pumps
    • Electric modules
    • Paining/Spraying
    • Bodywork
  • Carry out planned maintenance for all equipment in the depot.
  • Ensure optimum parts stock level is achieved, always maintain and review.
  • Allocation of any parts used on to the works mobile tablet.
  • Correctly process all jobs on the works mobile tablet and in a timely manner.
  • Provide back-up support in other areas and depots.
  • Ensure work area is kept clean, tidy and maintained at all times.
  • Follow company’s Employee handbook policies and procedures.

Requirements:

  • Experience in a similar role.
  • Good communication skills.
  • Attention to detail.
  • Ability to work alone or as a team.

For more information on this position, please apply today with your latest CV hr@kellinggroup.com