Type: Permanent, Full-time
Working hours: Mon – Fri, 8am – 5pm.
Job Function: To ensure the smooth, efficient, and cost-effective running of the Breakdown function.
Reporting to: Senior Breakdown Controller.
Liaising with: Operations Manager, Service Manager, Operations Team, Customers & Suppliers.
A little about us: Exciting opportunity to join a dynamic team as part of a fast growing company. Access Hire is the UKs leading hirer of MEWPs and other specialist vehicles.
In the last few years, the company has grown exponentially, over 1000 more vehicles out on the road and more being hired daily. This has led to an influx of employment requirements and career progression within the company.
We value longevity so provide in-depth learning on the job from customer service training to workshop training, experiencing the product firsthand to further knowledge of the product and the service we provide. Leadership training is also provided for employees that would like to work up the ranks.
Our head office is based in Normanton but supply equipment all over the country and recently stretching into Northern Ireland. Leasing and hiring vehicle with mounted cherry pickers to clients that specialise in Power, Telecommunications, Local Authorities and leading Utility and other infrastructure sectors. We specialise in vehicle mounted cherry pickers; we supply a range of modern 3.5t to 7t and 4×4 vehicles from Versalift and CPL.
What we are looking for: We are looking for people with a keen eye for detail and the ability to problem solve on the spot. We rely on the breakdown controllers to be the feet on the ground and make quick decisions based on customers and companies best interests. You need to be able to work well on your own as well as part of a team, liaising with your team beside you as well as garages, the customers and all internal parties such as the hire desk, Fleet and the Operations
Responsibilities:
· Receiving breakdown calls and providing solutions by liaising with the relevant suppliers/engineering support.
· Communicating with customers via phone/email and giving regular progress updates on vehicle repair status.
· Ensure vehicle downtime is kept to an absolute minimum and escalate where necessary.
· Liaising with other departments to raise purchase orders, recharges and liaising with accounts on any billing queries.
· Interact closely with other departments, in particular, finance, workshop and sales.
· Provide a high level of accuracy and detail on all records created within Syrinx.
· Always maintain professional and courteous conversational dialogue when speaking with customers on the telephone and when customers visit our premises.
· Follow company’s Employee handbook policies and procedures.
· Perform OOH cover on a Rota basis this will be subject to additional pay for hours worked.
· Any other ad-hoc duties.
Requirements:
- Excellent written and verbal communication skills.
- Excellent attention to detail.
- Well organised and strong planning skills.
- Solid knowledge of Microsoft Office programs.
- Previous customer service experience.
- Prior vehicle knowledge is desirable, but not essential.
- Good interpersonal skills.
- Problem solver with ability to work well under pressure and to tight deadlines.
For more information on this position, please apply today with your latest CV hr@kellinggroup.com
