Recharge Controller

Location: Normanton

Type: Permanent, Full-time

Working hours:  Mon – Fri, 8am – 5pm.

Job Function: To ensure the smooth, efficient and cost-effective running of recharge recovery.

Reporting to: Operations Manager.

Liaising with: Customers, Internal and External Workshops, Managers.

The ideal candidate will have good attention to detail and the ability to work in a busy environment is essential.

Responsibilities:

  • Compiling and processing damage recharges.
  • Forwarding charges on to a large portfolio of customers in a timely and sensitive manner.
  • Ensuring that costs are chased up and finalised to maximise cost recovery.
  • Liaising with both internal depot managers, but also external workshops and body shops to confirm cost of repairs.
  • Where required, it will also involve negotiating costs with body shops/workshops to ensure most cost-effective repairs for our customer.
  • Liaising with our customers to chase up for purchase orders to ensure that cost of damages are recovered in a timely fashion.
  • Dealing with any queries relating to recharges.
  • Follow company’s Employee handbook policies and procedures.
  • Any other duties requested by your Manager.

Requirements:

  • Prior experience of controlling damage recharge or demonstrable experience.
  • At least 2 years’ Experience in an admin role.
  • Business standard IT skills, including Microsoft Outlook.
  • Good analytical skills.
  • Excellent communication and customer care skills.

For more information on this position, please apply today with your latest CV hr@kellinggroup.com

Senior Hire Desk Controller – Maternity Cover

Type: Maternity Cover up to 12 months, Full Time

Working hours:  Mon – Fri, 08.00 – 17.00

Job Function: Overseeing and contributing to the day-to-day running of the Hire Desk reporting to the Hire Desk Manager. The Senior Hire Desk Controller will be responsible for the training and development of new and existing staff regarding hire desk processes and procedures whilst offering guidance and support alongside liaising with the Senior Service Controller.

Reporting to: Hire Desk Manager

Liaising with: Fleet & Transport, Operations, Customers, Sales, Subcontractors, Depot & Head Office Staff.

The ideal candidate will have previous experience in a similar role coupled with excellent communication and organisational skills and looking to make the next step on their career journey.

Responsibilities:

  • Monitor & support the day to day running of the Hire Desk team
  • Coach/guide the Controllers and ensure all are appropriately trained
  • Recruit and ensure a Best Welcome for new controllers
  • Carry out managerial tasks such as 1-2-1, return to work, probation reviews etc., holiday and timesheet approval, in line with company guidelines and standards.
  • rollout and maintain FAST, KPIs, BEST WELCOME and any new company procedures.
  • Helping the Hire Desk function to build great working relationships internally and externally and learn in depth product knowledge to support Welfare Hire customers
  • Maintain awareness and drive performance in relation to the Hire & Sales KPI’s to ensure high levels of performance, accurate administration of contracts along with reviewing and actioning where necessary with the guidance of the Operations Desk Manager
  • Working to deadlines and the ability to prioritise and manage changing workflows.
  • Developing a strong sense of customer ownership, being fully conversant with all aspects of the relevant customer requirement and process.
  • Management of enquiry pipeline and the follow up including inbox management, open quotation process and lost hire recording and analysis.
  • Help to ensure correct staffing levels are appropriate to the volume of work, also maintain and safeguard the correct balance of productivity.
  • Compile and provide weekly reports for the Hire Desk Manager
  • Training new members of staff on the correct processes and procedures, being on hand for any first line queries from the team before relaying to the Hire Desk Manager
  • Follow company’s Employee handbook policies and procedures.
  • Any other ad-hoc duties.

Requirements:

  • At least 2 years of Hire experience
  • Strategic planning abilities
  • Strong communication skills
  • Highly organised self-starter
  • Excellent self-organisation and attention to detail
  • Excellent team player
  • Strong IT skills (knowledge in Microsoft Office packages)
  • Ability to remain calm under pressure
  • Strong customer service background

For more information on this position, please apply today with your latest CV hr@kellinggroup.com

Service & Breakdown Controller

Location: Normanton

Type: Permanent, Full-time

Working hours:  Mon – Fri, 8am – 5pm.

Job Function: To ensure the smooth, efficient and cost-effective running of the breakdown and maintenance function.

Reporting to: Service and Recharge Manager

Liaising with: Depot Managers, Garages and Workshops, Customers, Operations Manager

The ideal candidate will be a confident communicator with a professional telephone manner, excellent at problem solving, able to handle complaints effectively and develop successful relationships with customers & colleagues.

Responsibilities:

  • Receiving breakdown calls and providing solutions by liaising with the relevant suppliers/engineering support for all equipment.
  • Communicating with customers and giving regular progress updates on vehicle repair status.
  • Logging and creation of jobs on Syrinx.
  • Allocation of Van breakdowns to garages and workshops.
  • Liaising with suppliers to negotiate the best commercial arrangements relating to maintenance costs.
  • Efficiently scheduling routine services and MOT.
  • Ensure vehicle downtime is kept to an absolute minimum.
  • Ensure all records are maintained on Syrinx.
  • Produce various reports based on breakdowns / services.
  • Provide a high level of accuracy and detail on all records created within Syrinx.
  • Follow company’s Employee handbook policies and procedures.
  • Any other duties requested by your manager.

Requirements:

  • Excellent telephone manner.
  • Experience in a similar role (desirable, full training will be provided)
  • Excellent communication skills both verbal and written.
  • Good PC skills including use of Outlook, Word & Excel.
  • Excellent organisational skills.
  • Ability to work well under pressure and to tight deadlines.
  • Good multitasking and teamwork skills
  • Ability to work well alone.
  • Excellent attention to detail.

For more information on this position, please apply today with your latest CV hr@kellinggroup.com

National Account Manager

Location: Normanton

Type: Permanent, Full Time

Working hours:  Mon – Fri, 08.00 – 17.00

Job Function: Deliver growth targets, maximise sales revenue and opportunities with strategic accounts and develop new business in strategic sectors with target prospects. Working closely with existing sales team to manage the sales focus and develop accounts from site/project level up to board level.

Reporting to: Commercial Director

Liaising with: Customers, Sales, Hire & Service Desks, Depot & Head Office Staff.

Responsibilities:

  • Grow sales in line with budget requirements and the strategic plan
  • Develop national accounts to optimise sales and supplier position with a focus on long-term sustainable growth
  • Unlock new business with targeted prospects in key strategic sectors
  • Broaden Welfare Hire’s presence and reach in key sectors and frameworks across multiple stakeholders
  • Build and manage credible customer relationships with key stakeholders from SMT to project level within client organisations
  • Work with Account Coordinator and wider sales and marketing team to convert opportunities and develop key account relationships at all levels
  • Prepare and deliver account development plans to maximise profitable revenue growth and strengthen position as long-term strategic supply partner
  • Promote the Welfare Hire brand and core values to maintain market-leading image
  • Develop strong network of key stakeholders within key accounts and sectors

Requirements:

  • Focused new business development/sales hunter
  • Excellent track record in sales growth via account management and new business development
  • 5 years+ senior account management experience required; industry or affiliated industry experience
  • Strong sales capabilities and a proven track record in new business development
  • Highly organized self-starter
  • Results-orientated with the ability to work to targets and deadlines
  • Strong communication skills; both verbal and written
  • Ability to work dynamically and nurture relationships across multiple stakeholders to grow, maintain and leverage your network
  • Ability to identify potential opportunities and the appropriate decision makers
  • Ability to establish credibility and be decisive, but able to recognise and support the preferences and priorities of the organisation
  • Team player able to work closely with colleagues at all levels and build rapport with internal and external customers
  • Ability to demonstrate effective negotiation skills to ensure business is won on viable commercial terms
  • Plan approaches and pitches to develop proposals that speaks to the client’s needs, concerns and objectives
  • Excellent IT literacy for production of presentation, sales analysis and management reports
  • Focused and persistent with a will to win

For more information on this position, please apply today with your latest CV hr@kellinggroup.com

National Account Coordinator

Location: Normanton

Type: Permanent, Full Time

Working hours:  Mon – Fri, 08.00 – 17.00

Job Function: Work closely with and support National Account Management team to provide internal sales and business development support with best-in-class customer service. Liasing closely with internal sales and support teams to develop excellent account and FAST customer support for a growing strategic customer base.

Reporting to: Senior National Sales Manager

Liaising with: Customers, Sales, Hire & Service Desks, Depot & Head Office Staff.

Responsibilities:

  • Support and liaise with National Account Managers (NAM) sales team and customers to ensure a prompt and accurate response to customers and requirements
  • Create account review reports and presentations, including service level KPIs and sales analysis
  • Help prepare for and attend meetings and strategic events with NAM team and /or customers as required
  • Research, analyse and map out key account projects, pipelines and opportunities to support NAM team in new business development
  • Ensure contacts, stakeholders, project info and CRM systems are up to date and accurate
  • Ensure processes are as smart as they can be, understand the customers’ requirements and look for opportunities to develop and improve
  • Identify repetition of problems/issues and work to resolve
  • Internal point of escalation for NAMs to liaise with internal support teams
  • Work with NAM and wider sales and marketing team to convert opportunities and develop key account relationships at all levels
  • Promote the Welfare Hire brand and core values to maintain market-leading image

Requirements:

  • Highly motivated self-starter with good initiative
  • Strong communication skills; both verbal and written
  • Highly proficient in IT and capable with data creation & manipulation in Excel
  • Excellent internal & client relationship building skills
  • Strong organisation and general administrative skills
  • Ability to maintain up to date and accurate records
  • Competent in creating presentations, sales analysis and management reports
  • Strong customer service focus
  • Able to work under pressure and prioritise all deliverables to meet dynamic deadlines with high quality
  • Exceptional attention to detail
  • Team player able to work closely with colleagues at all levels and build rapport with internal and external customers

For more information on this position, please apply today with your latest CV hr@kellinggroup.com

Internal Business Development Representative

Location: Normanton

Type: Permanent, Full-time

Working hours:  Mon – Fri, 8am – 5pm.

What we are looking for: We are looking for a talented and competitive Internal Business Development Representative that thrives in a quick sales cycle environment.

Job Function:  As an Internal Business Development Representative you will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. You must be comfortable making outbound calls, generating interest, qualifying prospects, and closing sales, helping to steer the sales focus and support company strategic objectives.

Reporting to: Head of National Sales

Liaising with: Sales & Hire Desk and central teams.

The ideal candidate will be a dynamic individual with a creative mind and a head for business to undertake this crucial role in helping our business to promote and sell its services to its customers.

Responsibilities:

  • Outbound telesales and supporting activity, including cold calling and targeted email campaigns.
  • Source new sales opportunities through inbound lead follow up and outbound cold calls and emails.
  • Understand customer needs and requirements.
  • Route qualified opportunities to the appropriate sales executive for further development and closure
  • Research accounts, identify decision makers and key players and generate interest.
  • Source new sales
  • Devise and action a CRM contact plan to ensure regular contact with all existing customers and new prospects identified.
  • Prospecting new sales – lead generation and new business conversion.
  • Timely & proactive response to leads and enquiries to optimise sales conversion.
  • Develop new business and existing customers in line with budget requirements and the strategic plan.
  • Comply with approved sales process when qualifying prospects, nurturing leads, and identifying opportunities to produce budgeted order conversion ratio.
  • Comply with company guidelines regarding the maintenance and updating of customer contact databases (CRM).
  • Promote the Kelling Group brand and core values to maintain market leading image.
  • Follow company’s Employee handbook policies and procedures.
  • Any other duties requested by your manager.

Requirements:

  • Minimum of 1 year+ experience in telesales and cold calling.
  • Results-orientated with the ability to work to targets and deadlines.
  • Proven track record in over-achieving quota
  • Strong communication skills; both verbal and written.
  • A professional and polite approach to Customer Services, ensuring accuracy of information and ensuring that all parties are effectively communicated with.
  • Excellent self-organisation and attention to detail, to ensure accurate enquiry logging.
  • Ability to establish credibility and be decisive, but able to recognise and support the preferences and priorities of the organisation.
  • Ability to work closely with colleagues at all levels and build rapport with internal and external customers.
  • Able to demonstrate effective negotiation skills to ensure business is won on viable commercial terms.

For more information on this position, please apply today with your latest CV hr@kellinggroup.com

Customer Experience Administrator

Type: Permanent, Part-Time

Location: Permanent, Part-Time

Working hours:  Mon – Fri, 5 Hours per day, 25 hours per week.

Job Function: To support the Customer Experience Manager through daily activities enabling the business to capture customer feedback and investigate customer complaints.

Reporting to: Customer Experience Manager

Liaising with: Customers, Head Office, Depots, Customer Ops Desk.

The ideal candidate will have excellent customer service skills with good communication. Who is comfortable talking to customers through a diverse mix of sectors to gather feedback. You will need a good standard of IT skills especially with Microsoft packages and the ability to effectively operate and manage our in house hire system. Previous experience of the Hire sector is preferred.

Responsibilities:

  • Making Outbound calls to gather a good portfolio of customer feedback.
  • Ensuring the accurate administration of feedback is stored for analysis.
  • Supporting the business with periodic reports.
  • Dealing with Customer Invoice Queries and identifying common trends.
  • Building great working relationships and product knowledge.
  • You will be an ambassador for our “Customer First” culture, resolving any issues quickly and keeping our customers informed, so that they feel truly valued.
  • Follow company’s Employee handbook policies and procedures.
  • Any other duties requested by your Manager.

Requirements:

  • 2 year+ Customer Service experience.
  • Proven ability to work to targets and deadlines.
  • Strong communication skills; both verbal and written.
  • A professional and polite approach to Customer Services, ensuring accuracy of information and ensuring that all parties are effectively communicated with.
  • Excellent self-organisation and attention to detail, to ensure accurate document management.
  • Ability to work closely with colleagues at all levels and build rapport with internal and external customers.
  • Sound Analytical and problem-solving abilities.
  • Good IT literacy for production of presentation.

For more information on this position, please apply today with your latest CV hr@kellinggroup.com

Breakdown Administrator

Type: Permanent, Full-time

Working hours:  Mon – Fri, 8am – 5pm.

Job Function: To ensure the smooth, efficient, and cost-effective running of the Breakdown function.

Reporting to: Senior Breakdown Controller.

Liaising with: Operations Manager, Service Manager, Operations Team, Customers & Suppliers.

Responsibilities:

  • Communicating with garages, internal workshops, and engineers to obtain regular updates on vehicle repair status.
  • Communicating with customers via phone/email giving regular progress updates on vehicle repair status.
  • Ensure vehicle downtime is kept to an absolute minimum and escalate where necessary.
  • To submit and monitor replacement requests.
  • Liaising with other departments to raise purchase orders, recharges and liaising with accounts on any billing queries.
  • To submit the weekly DTM invoice for accounts.
  • Interact closely with other departments, in particular finance, workshops, and sales.
  • Provide a high level of accuracy and detail on all records created within Syrinx.
  • Always maintain professional and courteous conversational dialogue when speaking with customers on the telephone and when customers visit our premises.
  • Follow company’s Employee handbook policies and procedures.
  • Any other ad-hoc duties.

Requirements:

  • Excellent written and verbal communication skills.
  • Excellent attention to detail.
  • Well organised and strong planning skills.
  • Solid knowledge of Microsoft Office programs.
  • Previous customer service experience.
  • Prior vehicle knowledge is desirable, but not essential.
  • Good interpersonal skills.
  • Ability to work well under pressure and to tight deadlines.

For more information on this position, please apply today with your latest CV hr@kellinggroup.com

Power Access Engineer

Type: Permanent, Full-time

Location: Normanton

Working hours:  40 hours. (8am – 5pm)

Job Function: To provide engineering support for the workshop function.

Reporting to: Senior Engineer/Operations Manager.

Liaising with: Engineers, Parts Dept, LCV Technicians.

Responsibilities:

  • Carry out pre-delivery inspections of vehicle mounted Power Access Platforms at the Depot.
  • Ensure compliance with the manufacturer’s guidelines, company policy and any regulations affecting the safe operation.
  • Communicate effectively with the Senior Engineer or Operations Manager with regards to any defects or unsafe equipment.
  • Investigate faults, diagnose, and repair platforms as required to ensure conformance with the company policy.
  • Correctly process all jobs on the works handheld tablet to include the allocation of labour time and any parts used, updating the status of all vehicles as appropriate.
  • Ensure efficient stock control processes are adhered to for all parts/consumables used.
  • Report any potential customer recharges or warranty repairs to the Service Department.
  • Ensure that the company’s health and safety policy and procedures are adhered to at all times.
  • Maintain the workshop/workspace in a clean and safe manner.
  • Follow company’s Employee handbook policies and procedures at all times.
  • Any other ad-hoc duties.

Requirements:

  • Experience with mobile or vehicle mounted Power Access Platforms (MWEP) maintenance and inspection routines.
  • Relevant general maintenance qualification and proven experience gained within the plant rental sector.
  • Experience in auto electrics, hydraulics and diagnostics/fault finding.
  • Ability to prioritise tasks and work well under pressure.
  • Good interpersonal skills and an acute understanding good customer service.

For more information on this position, please apply today with your latest CV hr@kellinggroup.com

Power Access Engineer – CAP Qualified

Lineup of Vehicle Mounted Access Platforms outside warehouse

Location: Normanton

Type: Permanent, Full-time

Working hours:  40 hours. (8am – 5pm)

Job Function: To provide engineering support for the workshop function.

Reporting to: Senior Engineer/Operations Manager.

Liaising with: Engineers, Parts Dept, LCV Technicians.

Responsibilities:

  • Carry out pre-delivery inspections of vehicle mounted Power Access Platforms at the Depot.
  • Ensure compliance with the manufacturer’s guidelines, company policy and any regulations affecting the safe operation.
  • Communicate effectively with the Senior Engineer or Operations Manager with regards to any defects or unsafe equipment.
  • Investigate faults, diagnose, and repair platforms as required to ensure conformance with the company policy.
  • Carry out LOLER inspections in compliance to the manufacturer’s guidelines & regulations.
  • Correctly process all jobs on the works handheld tablet to include the allocation of labour time and any parts used, updating the status of all vehicles as appropriate.
  • Ensure efficient stock control processes are adhered to for all parts/consumables used.
  • Report any potential customer recharges or warranty repairs to the Service Department.
  • Ensure that the company’s health and safety policy and procedures are adhered to at all times.
  • Maintain the workshop/workspace in a clean and safe manner.
  • Follow company’s Employee handbook policies and procedures at all times.
  • Any other ad-hoc duties.

Requirements:

  • Experience with mobile or vehicle mounted Power Access Platforms (MEWP) maintenance and inspection routines.
  • IPAF Operators License 1b
  • IPAF Competent Assessed Person (CAP) qualification.
  • Relevant general maintenance qualification and proven experience gained within the plant rental sector.
  • Experience in auto electrics, hydraulics and diagnostics/fault finding.
  • Ability to prioritise tasks and work well under pressure.
  • Good interpersonal skills and an acute understanding good customer service.

For more information on this position, please apply today with your latest CV hr@kellinggroup.com