Category: Jobs

Type: Permanent, Full-time

Working hours:  Mon – Fri, 8am – 5pm.

Job Function: To be a central point of contact for our customers building great working relationships and product knowledge which you will use to translate your customers’ requirements into hire products and services that meet their needs, whilst also maximising sales opportunities.

Reporting to: Senior Hire Controller

Liaising with: Drivers, Operations Managers, Depot Managers.

The ideal candidate will be an excellent team player with effective administration, planning and organisation skills with strong attention to detail and accuracy. Good communication skills whilst being comfortable talking to customers through a diverse mix of sectors about their need to hire equipment.

Responsibilities:

• Receiving hire enquiries via telephone, email, and our internal ordering system.
• Coordinating with the depots and transport teams to ensure that our fleet is ready and delivered to customer sites.
• Communicating effectively with other colleagues and providing a helpful and friendly point of contact.
• Ensuring the accurate administration of contracts and orders, maintaining system and paperwork accuracy and ensure that this is completed in a timely and accurate manner.
• Building great working relationships and product knowledge which you will use to translate your customers’ requirements.
• You will be an ambassador for our “Customer First” culture, resolving any issues quickly and keeping our customers informed, so that they feel truly valued.
• Develop and maintain knowledge of the Company’s equipment for hire or sale.
• Communicate effectively with our Business Development Mangers while supporting their customer base.
• Follow company’s Employee handbook policies and procedures.
• Any other duties requested by your Manager.

Requirements:

• 2 year+ Sales and Hire Desk experience.
• Proven ability to work to targets and deadlines.
• Strong communication skills; both verbal and written.
• A professional and polite approach to Customer Services, ensuring accuracy of information and ensuring that all parties are effectively communicated with.
• Excellent self-organisation and attention to detail, to ensure accurate document management.
• Ability to work closely with colleagues at all levels and build rapport with internal and external customers.
• Flexible and self-motivated, able to work as part of a team, supporting colleagues.
• Sound Analytical and problem-solving abilities.
• Good IT literacy for production of presentation.

For more information on this position, please apply today with your latest CV hr@kellinggroup.com

Type: Permanent, Full-time

Location: Normanton

Working hours:  Mon – Fri, 8am – 5pm.

Job Function: Responsible for the yard/warehouse operation and for providing excellent standards of service, efficiency and performance.

Reporting to: Depot Manager.

Liaising with: Depot Engineers, Repair Engineers, Paint Sprayer, Valeter.

The ideal candidate who will have a proven track record in managing a warehouse/yard in a fast-paced environment and experience of effectively running a successful function.

Responsibilities:

• Efficiently managing a team of yard/depot staff, ensuring orders are correct and on time, providing top quality customer service.
• Ensuring company compliance of all depot/yard policies, legislations and procedures as well as taking responsibility for health and safety issues of the warehouse/yard.
• Managing, monitoring and developing a team of depot/yard staff.
• Involvement in strategic development and improvements.
• Ensuring housekeeping is well maintained including excellent external presentation of our branch.
• Maintain accurate administrative records.
• Providing excellent standards of service, efficiency and performance.
• Follow company’s Employee handbook policies and procedures.
• Any other duties requested by your Manager.
• Stock rotation
• Management of tools and equipment
• Key holder and custodian
• Ensuring all assets are suitably service and PDI’d
• Monitor stock levels and raise purchase requisitions
• Planning daily workload and assigning jobs based on skill level
• Assigning work on PDA’s
• Overseeing DSE’s work and providing hands-on assistance, guidance and training
• Final PDI sign off
• Planning and executing repairs of damaged assets
• Depot open and lock up
• Managing yard and workshop logistics

Requirements:

• Previous supervisor/management experience, with a proven track record of managing a fast-paced environment.
• Excellent leadership, communication and problem-solving skills.
• Strong people management skills.
• Experience within the merchant industry would be preferable.
• Knowledge of the products/industry would be an advantage.
• Full driving licence.
• Forklift truck licence is advantageous.

For more information on this position, please apply today with your latest CV hr@kellinggroup.com

Type: Permanent, Full-time

Location: Normanton

Working hours:  Mon – Fri, 8am – 5pm.

Job Function: Overall responsibility for the smooth, efficient, and cost-effective running of the depot. To ensure a consistent high quality of service and products.

Reporting to: Operations Manager.

Liaising with: Customers, Depot Managers, Hire Desk, Service Desk, Field Service Engineers, Drivers and all other Head Office Staff.

The ideal candidate must have a previous experience in a similar role, strong communication skills and confidence managing a large team. You will need to be well organised and motivated to work to your highest standard and demonstrate leadership capability.

Responsibilities:

• Effective management of all staff within the depot.
• Assume responsibility and protect all company assets.
• Ensure optimum availability of all products, including units under repair.
• Manage working hours, verify and sign off weekly timesheets.
• Order all spares and ancillaries as per the preferred suppliers and maintain optimum stock level.
• Complete weekly fleet audits.
• Ensure adequate staff cover at all times by authorising holiday requests.
• Ensure compliance with driving hours including downloading tachograph cards on a weekly basis. Tacho heads every Month and Tacho machine calibrations every 2 years.
• Maintain and ensure cleanliness & tidiness of offices, workshop and yard areas.
• Organise the collection of waste and file all waste transfer notes.
• Key holder and custodian of the depot.
• Ensure that the company’s health and safety policy and procedures are adhered to in relation to all depot operations.
• Attend H&S committee meetings as a worker’s representative, bringing forward Staff concerns or ideas.
• Review and establish training needs and where appropriate, provide one to one coaching or alternatively in conjunction with the Operations Manager and EHS Manager consider external training.
• Liaise with the EHS Manager on all health and safety matters including depot checks, training, accident and incidents, equipment maintenance and new starter induction process.
• Follow company’s Employee handbook policies and procedures.
• Any other duties requested by your Manager.
• Annual stock checks
• PDI final inspections and sign off
• Ensure Driver’s are adhering to WTD
• Monitoring and managing drivers performance and infringements
• Tool Box Talks
• Recruitment; selection, interviewing, inductions
• Performance reviews and 1-2-1s
• Accident reporting and investigation
• Monitoring on site breakdowns and addressing any depot related issues
• Process creation, review and improvement (i.e. SOP’s etc.)
• Managing depot H&S management system
• Ensuring all depot equipment is safe and suitably maintained and serviced
• Return to Work interviews
• Participating in Company projects, i.e. Red Jam and ISO
• Liaising with supporting departments i.e. HR, IT, Hire Desk, Services, Support, Technical
• Attending Company meetings, on-site, off-site, via Teams
• Managing investigatory and disciplinary hearings
• Managing grievances
• Safety Observations
• Daily review of all jobs assigned on syrinx to ensure satisfactory completion

Requirements:

• Strong written and verbal communication skills.
• Leadership abilities.
• Effective planning and organizational skills.
• Solid knowledge of Microsoft Office^TM programs.
• At least 3 years’ experience in a similar role.
• Supervisory Management qualifications preferred.
• Be capable of working under pressure exacting deadlines.

For more information on this position, please apply today with your latest CV hr@kellinggroup.com

Type: Permanent, Full-time

Location: Huntingdon

 Working hours:  Mon – Fri, 40 hours.

Job Function: To ensure company Units are prepared for painting to the required company standard.

Reporting to: Depot Manager.

Liaising with: Painter, Valeters, Yard Operatives.

The ideal candidate will have good interpersonal skills and a good understanding of the importance of excellent service.

Responsibilities:

• To ensure the exterior of the Units are clean prior to commencing work.
• To fill, sand down and prepare bodywork.
• To carry out quality checks.
• Maintain required stock levels of all paint and preparation products via Depot Manager.
• Ensure that the company’s health and safety policy and procedures are adhered to in relation to all depot operations.
• Follow company’s Employee handbook policies and procedures.
• Any other duties requested by your manager.

Requirements:

• Previous experience in a similar role.
• Attention to detail.
• Excellent time keeping & attendance.
• Ability to work alone or as a team.

For more information on this position, please apply today with your latest CV hr@kellinggroup.com

Type: Permanent, Full-time

Working hours:  Mon – Fri, 8am – 5pm.

Job Function: Deliver growth targets, maximise sales revenue and opportunities with accounts and prospects in your region. Supporting National Account Managers on developing key strategic accounts at site and project level in your territory. Working closely with existing Senior Sales Team helping to steer the sales focus and support company strategic objectives.

Reporting to: Senior National Sales Manager

Liaising with: Senior Sales Team, Hire/Service Support Controllers, Business Intelligence Analyst, Accounts Dept.

The ideal candidate will have previous experience in a similar role coupled with excellent communication and organisational skills. The individual will have a proven track record in Sales and New Business Development, within either the welfare or affiliated sectors with the ability to build credible, lasting relationships to ensure long-term strategic growth.

Responsibilities:

• Develop new business and existing customers in line with budget requirements and the strategic plan
• Comply with approved sales process when qualifying prospects, nurturing leads, and identifying opportunities to produce budgeted order conversion ratio
• Prepare and deliver customer regional sales plans to maximise profitable revenue growth and compliment company objectives whilst managing customer expectations
• Comply with company guidelines regarding the maintenance and updating of customer contact databases (CRM)
• Promote the Kelling Group brand and core values to maintain market leading image
• Develop strong network of contacts within key accounts and project teams
• Any other tasks commensurate with this post

Requirements:

• 3 years+ field-based sales and new business development experience required; industry or affiliated industry experience
• Strong sales capabilities and a proven track record in new business development
• Highly organised self-starter with strong work ethic and drive to manage your territory
• Results-orientated with the ability to work to targets and deadlines
• Strong communication skills; both verbal and written
• A professional and polite approach to Customer Service, ensuring accuracy of information and ensuring that all parties are effectively communicated with
• Excellent self-organisation and attention to detail, to ensure accurate enquiry logging
• Ability to work closely with colleagues at all levels and build rapport with internal and external customers
• Ability to sell premium propositions, demonstrate effective negotiation skills to ensure business is won on viable commercial terms
• Ability to prepare a proposal or service level agreement in line with commercial objectives
• Presents yourself and company vehicle in an acceptable and tidy manner
• Good IT literacy for production of presentation, sales analysis and management reports

Overview:

Welfare Hire Nationwide Ltd is the market leader in mobile ECO welfare and lighting, with the largest and most modern fleet in the UK. Following significant investment, the business is continuing to expand and is currently recruiting for a Regional Sales Manager to join the sales team covering Scotland and supporting our existing Senior Sales Team. This role will suit an ambitious, dynamic salesperson capable of developing new business opportunities and optimizing sales growth in line with strategic objectives. This is a customer facing, field-based role targeted on new business development from prospects, as well as developing and maintaining a base of existing customers.

You will identify new business and develop relationships with target customers to maximise all opportunities with the portfolio of Welfare Hire Nationwide. You will have the ability to understand the client’s needs and be able to introduce WHN’s innovative, value added proposition. You will keep in regular contact with your customer base using the CRM system and customer plans so that progress can be maintained and monitored.

What are we looking for?

We are looking for a target-driven sales hunter with account management capabilities. You must have a proven track record in Sales and New Business Development, within either the welfare or affiliated sectors, however the right aptitude and work ethic is more important than direct sector experience. You will have the ability to build credible, lasting relationships to ensure long-term, sustainable strategic growth. Project pipeline and new business planning is a key skill you will be required to demonstrate. You must be an excellent and confident communicator with the ability to sell value-added, differentiated products.

The role benefits include a competitive salary and very attractive bonus scheme and benefits package.

For more information on this position, please apply today with your latest CV hr@kellinggroup.com

Type: Permanent, Full-time

Location: Huntingdon, Normanton & Monmouth Depots

Working hours:  Mon – Fri, 40 hours, overtime available.

Job Function: To undertake major refurbishment and repair projects.

Reporting to: Depot Manager

Liaising with: Lead Engineer, Depot Managers and Depot Engineers

The ideal candidate will have a strong work ethic, have a flexible and ‘can do’ approach, attention to detail and the ability to work quickly and efficiently in a fast-paced environment.

Responsibilities:

• Carry out in-house major repairs i.e. Bodywork / Chassis / Towing Mechanisms
• Fault diagnosis on equipment.
• Diagnosing, repairing, and building generators.
• Carry out planned maintenance for all equipment in the depot.
• Ensure optimum parts stock level is achieved, always maintain and review.
• Allocation of any parts used on to the works mobile tablet.
• Correctly process all jobs on the works mobile tablet and in a timely manner.
• Provide back-up support in other areas and depots.
• Ensure work area is kept clean, tidy and maintained at all times.
• Follow company’s Employee handbook policies and procedures.
• Any other duties requested by your Manager.

Requirements:

• Experience in a similar role.
• Good communication skills.
• Attention to detail.
• Ability to work alone or as a team.

For more information on this position, please apply today with your latest CV hr@kellinggroup.com

Type: Permanent, Part-Time

Location: Normanton

Working hours:  Mon – Fri, 5 Hours per day, 25 hours per week.

Job Function: To support the Customer Experience Manager through daily activities enabling the business to capture customer feedback and investigate customer complaints.

Reporting to: Customer Experience Manager

Liaising with: Customers, Head Office, Depots, Customer Ops Desk.

The ideal candidate will have excellent customer service skills with good communication. Who is comfortable talking to customers through a diverse mix of sectors to gather feedback. You will need a good standard of IT skills especially with Microsoft packages and the ability to effectively operate and manage our in house hire system. Previous experience of the Hire sector is preferred.

Responsibilities:

• Making Outbound calls to gather a good portfolio of customer feedback.
• Ensuring the accurate administration of feedback is stored for analysis.
• Supporting the business with periodic reports.
• Dealing with Customer Invoice Queries and identifying common trends.
• Building great working relationships and product knowledge.
• You will be an ambassador for our “Customer First” culture, resolving any issues quickly and keeping our customers informed, so that they feel truly valued.
• Follow company’s Employee handbook policies and procedures.
• Any other duties requested by your Manager.

Requirements:

• 2 year+ Customer Service experience.
• Proven ability to work to targets and deadlines.
• Strong communication skills; both verbal and written.
• A professional and polite approach to Customer Services, ensuring accuracy of information and ensuring that all parties are effectively communicated with.
• Excellent self-organisation and attention to detail, to ensure accurate document management.
• Ability to work closely with colleagues at all levels and build rapport with internal and external customers.
• Sound Analytical and problem-solving abilities.
• Good IT literacy for production of presentation.

For more information on this position, please apply today with your latest CV hr@kellinggroup.com