Field Service Engineer – Scotland

Service Driven Support

Scotland

 Type: Permanent, Full-time

 Working hours:  40 hours.

Job Function: To provide on-site engineering support.

Reporting to: Service Controller, Depot Manager

Liaising with: Customers, Depot Managers, Customer Service Engineers, Service Controllers.

The ideal candidate will have good communication skills and a good understanding of the importance of excellent customer service.

Responsibilities:

  • Implement routine servicing schedule for all equipment out on customer sites.
  • Attend breakdowns on site, fault diagnosis and correct rectification.
  • Carry out planned maintenance for all equipment out on customer sites.
  • Ensure optimum van parts stock level is achieved, always maintained and reviewed.
  • Allocation of any parts used on to the works mobile tablet.
  • Correctly process all jobs on the works mobile tablet and in a timely manner.
  • Report any potential customer recharges to the Service Controller.
  • Provide back-up support in other areas and depots.
  • Ensure company vehicle is kept clean, tidy and maintained as per the manufacturer’s guidelines at all times.
  • Follow company’s Employee handbook policies and procedures.
  • Any other duties requested by your Manager.

Requirements:

  • Experience in a similar role.
  • Driving license.
  • Experience with relevant mechanical knowledge of Electrical and hydraulic systems.
  • Attention to detail.
  • Flexible with regards to travel, tasks performed and working hours.
  • Excellent time keeping.

For more information on this position, please apply today with your latest CV hr@kellinggroup.com

*The Company reserves the right to amend your job description in the line with the changing demands of the business.

*Candidates must be eligible to live and work in the UK.

Yard Operative – Scotland

Yard Operative

Scotland

 Type: Permanent, Full-time

 Working hours:  Mon – Fri, 40 hours, overtime available.

Job Function: To provide in depot maintenance.

Reporting to: Depot Manager.

Liaising with: Depot Managers, Field Service Engineers, Drivers & Valeters.

The ideal candidate will have a strong work ethic, attention to detail and ability to work in a fast-paced environment.

Responsibilities:

  • Carry out in house repairs and fault diagnosis on equipment.
  • Carry out planned maintenance for all equipment in the depot.
  • Ensure optimum parts stock level is achieved, always maintain and review.
  • Allocation of any parts used on to the works mobile tablet.
  • Correctly process all jobs on the works mobile tablet and in a timely manner.
  • Provide back-up support in other areas and depots.
  • Ensure work area is kept clean, tidy and maintained at all times.
  • Follow Company’s Employee handbook, policies and procedures
  • Any other duties requested by your Manager.

Requirements:

  • Experience in a similar role.
  • Good communication skills.
  • Attention to detail.
  • Ability to work alone or as a team.

For more information on this position, please apply today with your latest CV hr@kellinggroup.com

*The Company reserves the right to amend your job description in the line with the changing demands of the business.

*Candidates must be eligible to live and work in the UK.

Valeter – Scotland

Valeter

Scotland

 Type: Permanent, Full-time

 Working hours:  Mon – Fri, 40 hours.

Job Function: To ensure all company products are cleaned, valeted and prepared to a consistently high standard.

Reporting to: Depot Manager.

Liaising with: Drivers, Yard Operatives.

The ideal candidate will have good interpersonal skills and a good understanding of the importance of excellent service.

Responsibilities:

  • To clean the exterior on all company products.
  • To empty and clean waste tanks on welfare units/vans.
  • To clean and valet the interior of welfare units/vans.
  • Ensure all ancillary products are within the welfare units.
  • Conduct thorough pre-delivery inspections of welfare units/vans, reporting any defects or shortages to the Manager or via the hand-held tablet.
  • Ensure relevant certificates and marketing information is both in date and clearly displayed within welfare units.
  • Maintain required stock and cut replacement keys.
  • Maintain required stock levels of all cleaning products via requisition process.
  • Ensure that the company’s health and safety policy and procedures are adhered to in relation to all depot operations.
  • Follow Company’s Employee handbook, policies and procedures
  • Any other duties requested by your Manager.

Requirements:

  • Experience as a Valeter.
  • Attention to detail.
  • Excellent time keeping.
  • Ability to work alone or as a team.

For more information on this position, please apply today with your latest CV hr@kellinggroup.com

*The Company reserves the right to amend your job description in the line with the changing demands of the business.

*Candidates must be eligible to live and work in the UK.

Driver – Scotland

ECOXLi Welfare Unit - Welfare Hire

Driver

Scotland

 Type: Permanent, Full-time

 Working hours:  40 hours.

Job Function: To provide timeous professional delivery/collection of units to/from site.

Reporting to: Depot Manager.

Liaising with: Customers, Depot Staff and Hire Desk administrators.

The ideal candidate will have good communication skills, will have excellent planning journey skills.

Responsibilities:

  • Check condition of units and take a pictures on the tablet prior to delivery.
  • Deliver equipment to site and complete handover process with customer.
  • Collect units from site and complete handover process with customer.
  • Conduct thorough inspections of units for any damages/shortages on collection and ensure they are noted correctly on the tablet, pictures are taken and signed for wherever possible by the customer.
  • Carry out daily vehicle checks and reporting any defects. Including correct manufacturers service intervals are adhered to.
  • Ensure digital tachographs are used and downloaded in line with current legislation.
  • Ensure that the company’s health and safety policy and procedures are adhered to in relation to all operations.
  • Keep vehicle organised, clean and tidy at all times.
  • Follow Company’s Employee handbook, policies and procedures.
  • Any other duties requested by your Manager

Requirements:

  • Experience in a similar role.
  • Excellent communication skills.
  • Attention to detail.
  • 2 years driving experience on a UK driving licence.
  • Be always polite and well-mannered.

For more information on this position, please apply today with your latest CV hr@kellinggroup.com

*The Company reserves the right to amend your job description in the line with the changing demands of the business.

*Candidates must be eligible to live and work in the UK.

Depot Manager – Scotland

Depot Manager

Scotland

 Type: Permanent, Full-time

 Working hours:  Mon – Fri, 8am – 5pm.

Job Function: Overall responsibility for the smooth, efficient, and cost-effective running of the depot. To ensure a consistent high quality of service and products.

Reporting to: Operations Manager.

Liaising with: Customers, Depot Managers, Hire Desk, Service Desk, Field Service Engineers, Drivers and all other Head Office Staff.

The ideal candidate must have a previous experience in a similar role, strong communication skills and confidence managing a large team. You will need to be well organised and motivated to work to your highest standard and demonstrate leadership capability.

Responsibilities:

  • Effective management of all staff within the depot.
  • Assume responsibility and protect all company assets.
  • Ensure optimum availability of all products, including units under repair.
  • Plan and execute the most cost-effective delivery and collection of all products.
  • Monitor vehicle age and mileage and ensure all servicing is carried out as per the manufacturer’s guidelines.
  • Manage working hours, verify and sign off weekly timesheets.
  • Order all spares and ancillaries as per the preferred suppliers and maintain optimum stock level.
  • Complete weekly fleet audits.
  • Ensure adequate staff cover at all times by authorising holiday requests.
  • Ensure compliance with driving hours including downloading tachographs on a weekly basis.
  • Maintain and ensure cleanliness & tidiness of offices, workshop and yard areas.
  • Organise the collection of waste and file all waste transfer notes.
  • Key holder and custodian of the depot.
  • Ensure that the company’s health and safety policy and procedures are adhered to in relation to all depot operations.
  • Attend H&S committee meetings as a worker’s representative, bringing forward Staff concerns or ideas.
  • Review and establish training needs and where appropriate, provide one to one coaching or alternatively in conjunction with the Operations Manager and EHS Manager consider external training.
  • Liaise with the EHS Manager on all health and safety matters including depot checks, training, accident and incidents, equipment maintenance and new starter induction process.
  • Follow Company’s Employee Handbook, Policies and Procedure
  • Any other duties requested by your Manager

Requirements:

  • Strong written and verbal communication skills.
  • Leadership abilities.
  • Effective planning and organizational skills.
  • Solid knowledge of Microsoft OfficeTM programs.
  • At least 3 years’ experience in a similar role.
  • Supervisory Management qualifications preferred.
  • Be capable of working under pressure exacting deadlines.

For more information on this position, please apply today with your latest CV hr@kellinggroup.com

*The Company reserves the right to amend your job description in the line with the changing demands of the business.

*Candidates must be eligible to live and work in the UK.

Regional Sales Manager – Midlands

Midlands

 Type: Permanent, Full-time

 Working hours:  Mon – Fri, 8am – 5pm.

Job Function: Deliver growth targets, maximise sales revenue and opportunities with accounts and prospects in your region. Supporting National Account Managers on developing key strategic accounts at site and project level in your territory. Working closely with existing Senior Sales Team helping to steer the sales focus and support company strategic objectives.

Reporting to: Senior Sales Team / Head of National Sales

Liaising with: Senior Sales Team, Hire/Service Support Controllers, Business Intelligence Analyst, Accounts Dept.

The ideal candidate will have previous experience in a similar role coupled with excellent communication and organisational skills. The individual will have a proven track record in Sales and New Business Development, within either the welfare or affiliated sectors with the ability to build credible, lasting relationships to ensure long-term strategic growth.

Responsibilities:

  • Develop new business and existing customers in line with budget requirements and the strategic plan
  • Comply with approved sales process when qualifying prospects, nurturing leads, and identifying opportunities to produce budgeted order conversion ratio
  • Prepare and deliver customer regional sales plans to maximise profitable revenue growth and compliment company objectives whilst managing customer expectations
  • Comply with company guidelines regarding the maintenance and updating of customer contact databases (CRM)
  • Promote the Kelling Group brand and core values to maintain market leading image
  • Develop strong network of contacts within key accounts and project teams
  • Any other tasks commensurate with this post

Requirements:

  • 3 years+ field-based sales and new business development experience required; industry or affiliated industry experience
  • Strong sales capabilities and a proven track record in new business development
  • Highly organised self-starter with strong work ethic and drive to manage your territory
  • Results-orientated with the ability to work to targets and deadlines
  • Strong communication skills; both verbal and written
  • A professional and polite approach to Customer Service, ensuring accuracy of information and ensuring that all parties are effectively communicated with
  • Excellent self-organisation and attention to detail, to ensure accurate enquiry logging
  • Ability to work closely with colleagues at all levels and build rapport with internal and external customers
  • Ability to sell premium propositions, demonstrate effective negotiation skills to ensure business is won on viable commercial terms
  • Ability to prepare a proposal or service level agreement in line with commercial objectives
  • Presents yourself and company vehicle in an acceptable and tidy manner
  • Good IT literacy for production of presentation, sales analysis and management reports

For more information on this position, please apply today with your latest CV hr@kellinggroup.com

*The Company reserves the right to amend your job description in the line with the changing demands of the business.

*Candidates must be eligible to live and work in the UK.

Hire Controller

Normanton

 Type: Permanent, Full-time

 Working hours:  Mon – Fri, 8am – 5pm.

Job Function: To be a central point of contact for our customers building great working relationships and product knowledge which you will use to translate your customers’ requirements into hire products and services that meet their needs, whilst also maximising sales opportunities.

Reporting to: Senior Hire Controller

Liaising with: Drivers, Operations Managers, Depot Managers.

The ideal candidate will be an excellent team player with effective administration, planning and organisation skills with strong attention to detail and accuracy. Good communication skills whilst being comfortable talking to customers through a diverse mix of sectors about their need to hire equipment.

Responsibilities:

  • Receiving hire enquiries via telephone, email, and our internal ordering system.
  • Coordinating with the depots and transport teams to ensure that our fleet is ready and delivered to customer sites.
  • Communicating effectively with other colleagues and providing a helpful and friendly point of contact.
  • Ensuring the accurate administration of contracts and orders, maintaining system and paperwork accuracy and ensure that this is completed in a timely and accurate manner.
  • Building great working relationships and product knowledge which you will use to translate your customers’ requirements.
  • You will be an ambassador for our “Customer First” culture, resolving any issues quickly and keeping our customers informed, so that they feel truly valued.
  • Develop and maintain knowledge of the Company’s equipment for hire or sale.
  • Communicate effectively with our Business Development Mangers while supporting their customer base.
  • Follow company’s Employee handbook policies and procedures.

Requirements:

  • 2 year+ Sales and Hire Desk experience.
  • Proven ability to work to targets and deadlines.
  • Strong communication skills; both verbal and written.
  • A professional and polite approach to Customer Services, ensuring accuracy of information and ensuring that all parties are effectively communicated with.
  • Excellent self-organisation and attention to detail, to ensure accurate document management.
  • Ability to work closely with colleagues at all levels and build rapport with internal and external customers.
  • Flexible and self-motivated, able to work as part of a team, supporting colleagues.
  • Sound Analytical and problem-solving abilities.
  • Good IT literacy for production of presentation.

For more information on this position, please apply today with your latest CV hr@kellinggroup.com

*The Company reserves the right to amend your job description in the line with the changing demands of the business.

*Candidates must be eligible to live and work in the UK.

Hire Administrator

Normanton

 Type: Permanent, Full-time

 Working hours:  Mon – Fri, 8am – 5pm.

Job Function: To support the Hire Desk Team function effectively through daily activities enabling the team to maximise UOR through robust training and knowledge.

Reporting to: Senior Hire Controller

Liaising with: Hire Desk Team, Customers, Head Office.

The ideal candidate will have an excellent team player with good communication skills, who is comfortable talking to customers through a diverse mix of sectors about their need to hire equipment. You will need a good standard of IT skills especially with Microsoft packages and the ability to effectively operate and manage our in house hire system. Previous experience of the Hire sector is preferred.

Responsibilities:

  • Taking inbound calls and acting as the first point of contact for customer enquiries, responding in a timely and effective manner.
  • Ensuring the accurate administration of contracts and orders, maintaining system and paperwork accuracy.
  • Supporting the business with periodic reports.
  • On a day-day basis working with the Hire Desk supporting them with all back-office functions. 
  • Building great working relationships and product knowledge which you will use to translate your customers’ requirements.
  • You will be an ambassador for our “Customer First” culture, resolving any issues quickly and keeping our customers informed, so that they feel truly valued.
  • Follow company’s Employee handbook policies and procedures.

Requirements:

  • 2 year+ Hire Desk Administration experience.
  • Proven ability to work to targets and deadlines.
  • Strong communication skills; both verbal and written.
  • A professional and polite approach to Customer Services, ensuring accuracy of information and ensuring that all parties are effectively communicated with.
  • Excellent self-organisation and attention to detail, to ensure accurate document management.
  • Ability to work closely with colleagues at all levels and build rapport with internal and external customers.
  • Sound Analytical and problem-solving abilities.
  • Good IT literacy for production of presentation.

For more information on this position, please apply today with your latest CV hr@kellinggroup.com

*The Company reserves the right to amend your job description in the line with the changing demands of the business.

*Candidates must be eligible to live and work in the UK.

Service Controller

Job Function: To ensure the smooth, efficient and cost-effective running of the Service function.

Reporting to: Senior Service Controller.

Liaising with: Operations Manager, Service Manager, Depot Manager, Operations Team, Customers & Suppliers.

Responsibilities:

  • Receiving breakdown calls and providing solutions by liaising with the relevant suppliers/engineering support
  • Communicating with customers and giving regular progress updates on vehicle repair status.
  • Booking services and other scheduled maintenance with garages across the UK.
  • Ensure vehicle downtime is kept to an absolute minimum.
  • Liaising with suppliers to negotiate the best commercial arrangements relating to maintenance costs.
  • Interact closely with other departments, in particular, finance, workshop and sales.
  • Provide a high level of accuracy and detail on all records created within Syrinx.
  • Always maintain professional and courteous conversational dialogue when speaking with customers on the telephone and when customers visit our premises.
  • Ensure that the company’s health and safety policy and procedures are adhered to in relation to all depot operations.
  • Any other ad-hoc duties.

Requirements:

  • Good written and verbal communication skills.
  • Organised and keen eye for detail.
  • Good time and task management.
  • Solid knowledge of Microsoft OfficeTM programs.
  • At least 2 years’ experience in a similar role.
  • Strong organizational and planning skills.
  • Good multitasking and teamwork skills.
  • Ability to work well alone.

Business Development Manager

Access Hire Nationwide Limited

 Type: National, Permanent, Full Time

 Working hours:  Mon – Fri, 08.00 – 17.00

Job Function: Maximise opportunities and revenue with new business and existing account customers throughout the UK, ensuring that all opportunities are explored through market research, route to market analysis and regular communications with contacts in specific target industries to support company strategic objectives.

Reporting to: National Sales Manager

Liaising with: Customers, Sales, Subcontractors, Depot & Head Office Staff.

Responsibilities:

  • Develop new business and existing customers in line with budget requirements and the strategic plan
  • Researching specific target industries
  • Understanding commercial and public tender processes
  • Ensuring bids are entered accurately and on time to meet tender deadlines
  • Ensuring new business contracts are profitable and financially viable
  • Prepare and deliver customer account plans to maximise profitable revenue growth and compliment company objectives whilst managing customer expectations
  • Comply with company guidelines regarding the maintenance and updating of customer contact databases (CRM)
  • Promote the Kelling Group brand and core values to maintain market leading image
  • Work closely with clients’ supply chain, safety, bidding and technical teams
  • Competitor and market analysis

Requirements:

  • 3-years+ new business development, sales and account management experience required; industry or affiliated industry experience
  • Strong sales capabilities and a proven track record in new business development
  • Results-orientated with the ability to work to targets and deadlines
  • A professional, polite and passionate approach to Customer Services, ensuring accuracy of information and ensuring that all parties are effectively communicated with
  • Excellent self-organisation and attention to detail, to ensure accurate enquiry/activity logging and diary management
  • Must be confident and presentable and possess excellent communication and organisational skills
  • Ability to work closely with colleagues at all levels and build rapport with internal and external customers
  • Able to demonstrate effective negotiation skills to ensure business is won on viable commercial terms
  • Ability and Understanding to prepare a proposal or service level agreement
  • Presents themselves and their company vehicle in an acceptable and tidy manner
  • Good IT literacy for production of presentation, sales analysis and management reports

The role benefits include a competitive salary and very attractive bonus scheme with a company car, mobile phone and 25 days holiday plus additional statutory holidays.

*The Company reserves the right to amend your job description in the line with the changing demands of the business.

*Candidates must be eligible to live and work in the UK.