Type: Permanent, Full-time
Working hours: Mon – Fri, 8am – 5pm.
Job Function: To support and administer the Hire Desk and Sales Team effectively through daily activities enabling the team to maximise UOR.
Reporting to: Sales Director.
Liaising with: Hire Desk Team, Sales Team, Customers, Head Office.
The ideal candidate will be an excellent team player with good communication skills, who is comfortable talking to customers through a diverse mix of sectors about their need to hire equipment. You will need a good standard of IT skills especially with Microsoft packages and the ability to effectively operate and manage our in house hire system. Previous experience of the Hire sector is preferred.
Responsibilities:
- Taking inbound calls and acting as the first point of contact for customer enquiries, responding in a timely and effective manner.
- Outbound calls for prospecting, qualification and market research purposes.
- Ensuring the accurate administration of contracts and orders, maintaining systems and paperwork accuracy.
- Supporting the business with periodic reports.
- On a day-day basis working with the Hire Desk supporting them with all back-office functions.
- Building great working relationships and product knowledge which you will use to translate your customers’ requirements.
- You will be an ambassador for our “Customer First” culture, resolving any issues quickly and keeping our customers informed, so that they feel truly valued.
- Follow company’s Employee handbook policies and procedures.
- Any other duties requested by your Manager.
Requirements:
- 2 year+ Hire Desk Administration experience.
- Proven ability to work to targets and deadlines.
- Strong communication skills; both verbal and written.
- A professional and polite approach to Customer Services, ensuring accuracy of information and ensuring that all parties are effectively communicated with.
- Excellent self-organisation and attention to detail, to ensure accurate document management.
- Ability to work closely with colleagues at all levels and build rapport with internal and external customers.
- Sound Analytical and problem-solving abilities.
- Good IT literacy for production of presentation.
For more information on this position, please apply today with your latest CV hr@kellinggroup.com